Server - Holiday Bar - Hotel Cleveland, Autograph Collection
About The Position
We are seeking a fast-paced, detail-oriented, and reliable seasonal Server to join the team at Reindeer Alley, Hotel Cleveland, an exclusive craft speakeasy Holiday Bar. The Server guides guests through a high-end dining experience from arrival to departure, providing attentive, polished service and supporting smooth coordination among the kitchen, bar, and service teams. The role includes fine-dining food and beverage service, responsible alcohol service, and maintaining cleanliness and presentation standards. Additional tasks may be assigned or revised by the manager based on business volume and operational needs.
Requirements
- Strong communication and interpersonal skills.
- High attention to detail and ability to multitask in a fast-paced environment.
- Passion for hospitality, food, and beverage.
- Ability to remain calm, poised, and professional under pressure.
- Flexible schedule, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods.
- Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 lbs.
- Manual dexterity for precise service techniques.
- Must wear required personal protective equipment according to job responsibilities.
Nice To Haves
- Prior experience in fine dining or upscale hospitality is preferred.
- Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols.
- Obtain and maintain any required state or local alcohol service permits or certifications, such as TABC, ServSafe Alcohol, or equivalent.
- Obtain and maintain any required state or local food service certifications, such as a Food Handlers Card, ServSafe certification, or equivalent.
Responsibilities
- Greet guests warmly and professionally and guide them through the dining experience.
- Demonstrate knowledge of menu ingredients, preparation methods, allergens, and seasonal changes.
- Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
- Open, present, and pour wine according to fine dining standards.
- Follow responsible alcohol service guidelines.
- Perform fine dining service techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
- Take and deliver orders accurately and follow timing and coursing standards.
- Coordinate with kitchen and bar teams to ensure smooth service.
- Maintain tables by clearing, resetting, and providing crumb service.
- Anticipate guest needs and provide attentive, unobtrusive service.
- Handle guest concerns and special requests with discretion, empathy, and urgency.
- Follow restaurant policies, service standards, and safety regulations.
- Support team members and contribute to a culture of excellence and hospitality.
- Uphold cleanliness, organization, and sanitation standards in service areas.
- Maintain a polished appearance and follow uniform and grooming standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
