Bartender Holiday Bar - Hotel Cleveland, Autograph Collection

Coury Hospitality•Cleveland, OH

About The Position

Reindeer Alley, Hotel Cleveland’s exclusive craft speakeasy Holiday Bar, is seeking a fast-paced, detail-oriented, and reliable seasonal Bartender. The Bartender delivers hospitable drinking and dining experiences, prepares cocktails and beer for bar and dining-room service, and stays attentive to guests. The role requires effective prioritization, multitasking, communication, spirits knowledge, and an understanding of balancing flavors in cocktails. The Bartender is expected to create a friendly, welcoming environment and respond cheerfully and helpfully to guests to enrich their experience. The position includes greeting and seating guests, explaining beverages, taking and entering orders, preparing and serving drinks, providing wine service when needed, and handling payments. The Bartender also maintains bar cleanliness, stock, equipment, and supplies, and provides professional, efficient service. Management may assign or revise tasks according to business volume and current needs. Employment is at-will and may be ended by either party at any time, with or without cause or notice, in accordance with applicable law.

Requirements

Must be at least 21 years old.
Outgoing personality, positive attitude, and strong communication skills.
Knowledge of wine and beverage brands, drink garnishes, and prices.
Comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle.
Comprehensive knowledge of the inspiration, ingredients, and techniques used in house cocktails.
Complete understanding of standardized recipes for classic and contemporary cocktails.
Ability to confidently make food and beverage pairing recommendations.
Knowledge of pre-check register operation.
Basic math skills and ability to handle money.
Knowledge of computer operations and ordering procedures.
Knowledge of basic sanitation.
Ability to stand for long periods, up to five hours.
Ability to reach, bend, stoop, and frequently lift up to 40 pounds.

Responsibilities

Greet guests promptly and seat them in a friendly manner, within one minute of approaching the bar.
Present drink menus, recommend beverages, and answer guest questions.
Take beverage orders from guests and servers.
Prepare and serve alcoholic and non-alcoholic drinks according to the restaurant’s standard drink recipes.
Upsell drink specials and food items as directed by management.
Provide wine service when necessary.
Check regularly with guests to ensure they are satisfied with their food and drinks.
Clearly communicate allergy and dietary restriction information on tickets.
Take tables in the bar or dining room as assigned by management.
Enter drink orders accurately and promptly into the POS system.
Accept guest payments, process credit card charges, and make change when applicable.
Learn patrons’ names and personally recognize regular guests.
Provide gracious, professional, and efficient service while maintaining professional conduct within guests’ view.
Respond promptly and courteously to guest requests or problems.
Report equipment or bar maintenance problems to the Manager.
Arrange bottles and glasses attractively and functionally to support drink preparation and beverage promotion.
Keep the bar stocked and assist with restocking bar inventory and supplies.
Maintain cleanliness of bar counters, sinks, utensils, shelves, and storage areas.