Catering - Server @ Union Terminal

SSA Group • Cincinnati, OH

5d

About The Position

The Catering Server serves guests at catered events according to the requested serving style and helps deliver warm, welcoming, and memorable experiences. The role works with expo and kitchen staff to ensure orders are correct, maintains knowledge of menu items and dietary or allergy information, and supports event setup, execution, breakdown, and cleanup. Servers may perform front-of-house, back-of-house, and side-work duties, monitor product quality and inventory, respond to guest needs and complaints, and support catering leaders in resolving event issues. The position also involves moving and storing catering equipment and supplies, maintaining a clean and safe work environment, and upholding company policies and professional service standards.

The role promotes an inclusive and supportive team environment and contributes to sustainability, conservation, and community engagement efforts. The position requires flexibility to work varied hours and days, including nights, weekends, and holidays, and may involve strenuous manual work.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, along with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• A team-oriented, personable, professional, upbeat, energetic approach and willingness to take initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Catering and/or event industry experience.

Responsibilities

• Serve guests according to the requested serving style, with direction from supervisors or managers.
• Communicate with expo and kitchen staff to ensure orders are correct.
• Maintain knowledge of menu items and dietary and allergy information to share with guests.
• Deliver warm, welcoming, and memorable experiences to guests and clients.
• Oversee product quality, product levels, and inventory.
• Meet guest needs quickly and efficiently and resolve complaints effectively.
• Set up, execute, break down, and clean up catered events.
• Perform back-of-house, front-of-house, and side-work duties as assigned to support banquet event productivity.
• Demonstrate knowledge of menus, food presentation, and food service techniques with guest service in mind.
• Perform manual labor as needed, including equipment storage and event setup and teardown of tables and chairs.
• Support placement, movement, and storage of rental orders, buffet cards, and catering items.
• Support catering supervisors and the Catering Operations Manager in addressing event problems and developing solutions.
• Maintain a friendly, approachable attitude toward clients, guests, and staff.
• Communicate clearly and openly with leaders and demonstrate urgency.
• Maintain a professional appearance and manner, and keep the work environment clean, safe, and organized.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and empower team members' growth and opportunities.
• Lead by example in sustainability and conservation efforts, and help teach unit staff about those efforts as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed