Catering - Server @ Union Terminal

SSA Group, LLC • Cincinnati, OH

6d • $16 - $18

About The Position

The Catering Server serves guests at catered events according to the requested service style and supports event setup, execution, breakdown, and cleanup. The role works with catering supervisors and managers, kitchen and expo staff, clients, guests, and coworkers to deliver warm, welcoming experiences and maintain smooth event operations. The server stays knowledgeable about menus and dietary or allergy information, monitors product quality and levels, responds to guest needs and complaints, and maintains a clean, safe, and organized work environment. Duties also include front- and back-of-house tasks, handling catering and rental items, and performing physical setup and storage work. The position requires a professional, approachable manner, clear communication, initiative, and flexibility in a fast-paced environment. It also supports the company’s inclusion, sustainability, and community-engagement efforts. The employer states that duties may change as circumstances require.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, energetic, and takes initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as required, including lifting and performing the stated job functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• Previous catering and/or event-industry experience.

Responsibilities

• Serve guests according to the requested serving style, with direction from supervisors or managers.
• Communicate with expos and kitchen staff to ensure orders are correct.
• Know menu items and dietary and allergy information to share with guests.
• Deliver warm, welcoming, and memorable experiences to guests and clients.
• Oversee product quality, product levels, and inventory.
• Respond to guest needs quickly and efficiently and resolve complaints effectively.
• Set up, execute, break down, and clean up catered events.
• Perform assigned back-of-house, front-of-house, and side-work duties for banquet events.
• Demonstrate knowledge of menus, food presentation, and food-service techniques with guest service in mind.
• Perform manual labor as needed, including equipment storage and event setup and teardown of tables and chairs.
• Support placement, movement, and storage of rental orders, buffet cards, and catering items.
• Support catering supervisors and the Catering Operations Manager with event problems and creative solutions.
• Maintain a friendly and approachable attitude toward clients, guests, and staff.
• Communicate clearly and openly with leaders.
• Display a sense of urgency and maintain a professional appearance and manner.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, understand their business application, and provide opportunities to teach unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary; duties may be revised or reassigned when circumstances change.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program offering access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, 1,000 hours worked, and enrollment during open enrollment periods.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed