Server ("Mesero/a")

Azul Hospitality•Dallas, TX

7d•Onsite

About The Position

Provide friendly, courteous, and efficient food and beverage service to guests. Responsibilities include greeting guests, taking and explaining orders, making menu suggestions, clearing and resetting tables, and following legal requirements for alcohol service. The role also performs opening and closing procedures, station side work, restaurant cleaning and deep cleaning, and cash-register/POS transactions in accordance with customer service and cash-handling policies. Servers assist guests professionally, respond to inquiries, follow safety and security policies, report maintenance or safety concerns, and perform other duties as assigned. The position requires maintaining Azul Hospitality grooming standards, regular attendance, and participation in scheduled training sessions and meetings. Work schedules may vary according to hotel business needs.

Requirements

High school diploma or equivalent education.
Must be at least 21 years of age to serve alcohol.
Safe Server Alcohol and Food Handlers certification required.
Able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Leadership capability and customer-relations skills.
Detail-oriented, with organizational and communication skills.
Basic computer and computational skills.
Ability to deal effectively with internal and external customers, including exercising patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
Self-driven and able to work independently.
Knowledge of table and bar service and of spirits, beer, wine, and flavor profiles.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to meet the stated physical demands, including standing and moving for extended periods, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds.
Regular attendance and ability to work varying schedules based on hotel business needs.

Nice To Haves

One to three years of food service experience preferred.
Micros POS experience preferred.

Responsibilities

Greet guests in a welcoming and friendly manner.
Take food and beverage orders and describe menu items, ingredients, and preparation methods.
Suggest menu products to guests.
Clear, clean, and reset tables as needed.
Verify customer identification and ensure guests meet the legal drinking age; do not serve minors or intoxicated persons alcoholic beverages.
Perform opening and closing procedures and assigned side work to keep tables and side stands stocked, tidy, and clean.
Maintain restaurant cleanliness by disposing of waste, clearing and cleaning glassware, and wiping down service and preparation areas.
Participate in deep cleaning of the outlet.
Operate a cash register/POS, accept cash or credit-card payments, provide accurate change, and follow customer-service and cash-handling policies.
Assist guests professionally and courteously, providing high-quality customer service.
Assist with guest inquiries, follow safety and security policies, and report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable duties as assigned by managers or supervisors.
Maintain a neat, clean, and well-groomed appearance and attend scheduled training sessions and meetings.