Server AM ("Mesero/a AM")

Azul Hospitality•Moab, UT

1d•$8 - $8•Onsite

About The Position

The Server AM provides friendly, courteous, and efficient food and beverage service to guests. The role includes greeting guests, taking and explaining orders, recommending menu items, serving guests, and maintaining clean and properly set tables and service areas. The server also handles payments and cash transactions, follows food safety, alcohol service, and company policies, and performs opening, closing, side work, and deep-cleaning duties. The position may also involve responding to guest inquiries, reporting safety or maintenance issues, and performing other duties requested by supervisors. Staff work primarily indoors in a temperature-controlled environment, though work may involve exposure to freezer temperatures as low as -10°F and kitchen temperatures up to 110°F for an hour or more. Schedules may vary with hotel business needs, and attendance at scheduled training sessions and meetings is required. Staff must maintain the company’s grooming and uniform standards and comply with hotel rules and safety procedures.

Requirements

High school diploma or equivalent education.
Must be at least 21 years of age to serve alcohol.
Safe Server Alcohol and Food Handlers certification required.
Able to speak, read, write, and understand the primary workplace language.
Good verbal and written communication skills.
Excellent leadership capability and customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Able to deal effectively with internal and external customers, including with patience, tact, and diplomacy, and collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
Self-driven and able to work independently.
Knowledge of table and bar service and of spirits, beer, wine, and flavor profiles.
Able to perform essential job functions with or without reasonable accommodation.
Able to work varying schedules based on hotel business needs and maintain regular attendance.
Able to stand and maintain well-paced mobility for up to four hours; maneuver between simultaneous functions and in limited spaces; and reach other hotel departments promptly.
Able to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Able to perform grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing, and to use fingers, wrists, and hands for picking, pinching, typing, and carrying out substantial movements.
Able to communicate continuously with staff, guests, and supervisors; use hearing, smell, taste, and vision to distinguish product quality and detect emergencies; and use near and color vision and depth perception.

Nice To Haves

One to three years of food service experience preferred.
Micros POS experience preferred.

Responsibilities

Greet guests in a welcoming and friendly manner.
Take food and beverage orders and describe menu items, ingredients, and preparation methods.
Suggest menu products to customers.
Clear, clean, and reset tables as needed.
Verify identification for alcohol service and ensure minors and intoxicated persons are not served alcoholic beverages.
Perform opening and closing procedures and assigned side work; keep tables and side stands stocked, tidy, and clean.
Maintain restaurant cleanliness by disposing of waste, cleaning glassware, and wiping service and preparation areas.
Participate in deep cleaning of the outlet.
Operate a cash register or POS, receive cash and credit-card payments, provide accurate change, and follow customer-service and cash-handling policies.
Assist guests professionally and courteously and provide high-quality customer service.
Assist with guest inquiries and follow company safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable duties assigned by managers or supervisors.
Maintain required grooming and uniform standards and attend scheduled training sessions and meetings.