AM Server

Sage Hospitality•Philadelphia, PA

1d•Onsite

About The Position

Under general supervision, the AM Server provides prompt and courteous food service to restaurant customers at Urban Farmer Philadelphia and Assembly Rooftop Lounge. The role involves taking and serving food and drink orders, accommodating guest requests, maintaining attentive service throughout the dining experience, and providing knowledgeable information about menu items and restaurant offerings. The server also completes opening and closing sidework, maintains clean service areas, handles guest checks and payments accurately, and participates in pre-meal and departmental meetings. The position requires a professional appearance, a friendly demeanor, and the ability to work effectively in a physically strenuous, indoor restaurant environment.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in oral and written English.
Ability to see detailed guest checks, computer printouts, and written instructions, and to observe the restaurant in dimly lit conditions.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to lift, push, pull, and carry up to 50 pounds.
Ability to travel up to 300 feet regularly throughout the shift and maintain a full range of mobility.
Ability to stand continuously during preparation, service, or expediting.
Moderate hearing ability to hear customers and supervisors and communicate with staff.
Excellent vision to assess whether products are prepared appropriately.
Moderate comprehension and literacy to read use records and special requests.
Ability to multitask, follow verbal and written instructions, and communicate verbally and in writing.
Strong organization and attention to sound and visual details in crowded, noisy situations while handling multiple tasks.
Ability to use tact and understanding when addressing customer service problems, including stressful and highly emotional situations.

Responsibilities

Greet customers, take food and drink orders, serve orders, and accommodate special needs or requests.
Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
Complete assigned restocking, cleaning, opening, and closing sidework.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, waitstation, and kitchen service area in accordance with applicable health board requirements.
Follow established guest-check procedures and legibly document required information as orders are taken and processed.
Receive guest payments and ensure guest checks and payment methods are accurate.
Attend in-person pre-meal and departmental meetings to support communication and build product, service, and facility knowledge.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.