Busser ("Ayudante de Mesero/a")
About The Position
The Busser provides friendly, courteous, and efficient food and beverage service to guests. The role includes delivering food, supporting guest satisfaction, clearing and resetting tables, stocking restaurant supplies, cleaning dining and bar areas, and assisting the service team. The position also involves following safety and security procedures, responding to guest inquiries, and reporting maintenance issues, hazards, accidents, or injuries. Staff may be assigned other reasonable duties by managers or supervisors and may work varying schedules based on hotel business needs.
Requirements
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills.
- Excellent customer relations skills.
- Detail-oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
- Knowledge of basic Windows OS, MS Office, PMS, and POS functions.
- Self-driven and able to work independently.
- Strong issue-resolution and analytical skills, with attention to detail.
- Knowledge of table and bar service and appropriate table settings and service ware.
- Ability to describe menu items and methods of preparation.
- High school diploma or equivalent education required.
- Ability to meet the physical demands described, including standing and moving for extended periods, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds.
- Ability to work in extreme temperatures, including freezers and kitchens, for one hour or more.
- Ability to perform the required physical activities, including grasping, writing, sitting, walking, repetitive motions, bending, climbing, and using fingers, wrists, and hands.
- Ability to observe and distinguish product quality and detect signs of emergency situations using hearing, smell, taste, and vision.
Nice To Haves
- Prior hospitality or restaurant experience preferred.
- Safe Server Alcohol & Food certification preferred.
Responsibilities
- Deliver food to guests dining in the restaurant and help ensure their satisfaction.
- Transport equipment safely through service corridors.
- Respond promptly to spills and breakage and follow safety procedures.
- Stock restaurant items, including glassware, straws, toothpicks, napkins, silverware, ice, and cleaning supplies.
- Clear tables during the dining experience using proper methods for handling dishes, glassware, and silverware.
- Clean bar and table surfaces, chairs, railings, and other high-touch surfaces.
- Remove and dispose of trash bags from receptacles in and around the bar area.
- Participate in deep cleaning of the outlet.
- Assist the service team as needed to meet and exceed guest expectations.
- Assist with guest inquiries.
- Follow company, safety, and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other duties as assigned by managers and supervisors.
- Maintain regular attendance and attend scheduled training sessions and meetings.
- Maintain a neat, clean, and well-groomed appearance according to company and property standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
