Banquet Server ("Mesero/a de Banquetes")

Azul Hospitality•Palm Springs, CA

5d•$18 - $20•Onsite

About The Position

The Banquet Server serves food and drinks to banquet guests over multiple courses according to management’s service standards and assists with events from setup through breakdown. The role includes preparing and checking event materials, serving menu items appropriately, maintaining equipment, and providing professional, courteous guest service. The position may also support guest inquiries, follow hotel safety and security procedures, and report maintenance issues, hazards, accidents, or injuries. Other reasonable duties may be assigned by managers or supervisors. The work is primarily indoors in a temperature-controlled hotel environment, though the employee may need to work in freezers or hot kitchens for an hour or more. The role requires extended standing and mobility, maneuvering in limited spaces and between simultaneous functions, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds. It also involves frequent communication, handling service items, and various physical movements and sensory abilities. High school or equivalent education is required. One to three years of high-volume banquet service experience is required; hotel or resort banquet experience is preferred. Employees serving alcohol must be at least 21 years old, and Safe Server Alcohol & Food certification is required. Staff must maintain a neat, clean, and well-groomed appearance, attend regularly and participate in required training and meetings, and comply with hotel rules and safety procedures. Schedules may vary according to hotel business needs.

Requirements

High school diploma or equivalent education.
One to three years of high-volume banquet service experience.
At least 21 years of age to serve alcohol.
Safe Server Alcohol & Food certification.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Excellent leadership capability and customer-relations skills.
Detail orientation and strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to work independently and resolve issues effectively, with analytical skills and attention to detail.
Knowledge of table and bar service, appropriate table settings, and service ware.
Ability to describe menu items and methods of preparation.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to stand and maintain well-paced mobility for up to four hours, maneuver between simultaneous functions, and work in limited spaces.
Ability to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, potentially for an hour or more.
Ability to perform required physical movements and sensory tasks, including grasping, writing, standing, sitting, walking, bending, climbing, and observing product quality and emergency situations.
Regular attendance and ability to work varying schedules based on hotel business needs; attendance at scheduled training sessions and meetings is required.
Ability to maintain a neat, clean, and well-groomed appearance and comply with hotel rules and regulations.

Nice To Haves

Hotel or resort banquet experience preferred.
Knowledge of the basic functions of Windows OS, MS Office, PMS, and POS.
Ability to analyze and anticipate user needs and ensure appropriate tools are provided at the property.
Ability to deal effectively with internal and external customers requiring patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.

Responsibilities

Serve food and drinks to guests during events.
Answer questions about buffet offerings and menu items; read assigned banquet menus and clarify unfamiliar items.
Bus and set tables, including arranging condiments as needed.
Assist with event-room setup, including tablecloths, dishes, and silverware.
Check that the china, glassware, silverware, and linens needed for events are available and suitable.
Stay aware of upcoming groups and major conventions.
Ensure food is served at the appropriate temperature and entrées are properly placed on tables.
Handle china, glassware, silverware, linens, props, and other equipment properly, and store them correctly after use.
Participate in deep cleaning of the outlet.
Assist guests professionally and courteously, maintaining high customer-service standards.
Assist with guest inquiries and follow company safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other reasonable duties as assigned by managers or supervisors.