Server - Fine Dining

DRG Employer•Indianapolis, IN

5d•Onsite

About The Position

Servers deliver superior guest service at Eddie Merlot's by using extensive knowledge of menu and beverage options to answer questions, take and communicate orders, and serve food and beverages according to established procedures. They present guest checks, process payments, maintain a clean and orderly station, and work with bartenders, bussers, runners, and other team members to provide outstanding service and hospitality. Servers may also be scheduled for meetings, banquets, and special events.

Requirements

Two or more years of experience as a server; fine dining restaurant experience preferred.
Meet the state age requirement for the position.
Able to read and communicate clearly and effectively in English.
Maintain a clean and professional appearance.
Hold a state license to serve alcohol and understand state and local liquor regulations.
Have professional communication and social skills appropriate for guests.
Be self-motivated and able to work calmly and effectively under pressure.
Have a strong teamwork orientation, be well organized, and be able to take direction from others.
Have basic math and computer skills.
Able to stand for five or more hours at a time.
Able to regularly lift and carry 35 pounds, including trays of food and beverages.
Have the physical ability to grasp, stoop, reach, balance, move tables, and perform similar job-related movements.

Nice To Haves

High school diploma or GED preferred.
Experience as a server in a fine dining restaurant.

Responsibilities

Complete and pass required initial and ongoing training modules.
Know the weekly work schedule, arrive on time, and meet uniform and professional appearance standards.
Know and understand menu and beverage options.
Follow established service sequence and methodology guidelines and provide outstanding hospitality.
Communicate with managers and hosts about reservations, guest flow, large parties, and special event needs.
Check the assigned station and reservations; configure and set tables appropriately; and complete opening duties.
Greet guests within the specified timeframe, ensure their comfort, present menus, and establish rapport.
Take beverage orders, garnish and pick up drinks, and deliver beverages according to procedure.
Guide guests through the menu and ordering process, offer the meat tray presentation, answer menu questions, explain specials, suggest items, and upsell according to merchandising procedures.
Accurately take and input orders, following procedures for timing courses.
Pick up orders, complete plate presentation if needed, serve orders accurately, and address guest concerns or requests.
Check back with guests within the designated timeframe to ensure satisfaction.
Perform pre-bussing and table maintenance throughout the meal; offer desserts and additional beverages as appropriate.
Audit and present checks, accurately process payments, and report tips.
Thank guests as they leave and invite them to return.
Bus, set, and reset tables as needed.
Perform side duties, closing duties, and other related duties assigned by managers.
Assist with Prime Society service and encourage membership.
Follow company policies, procedures, standards, and performance expectations, as well as applicable liquor, food-handling, sanitation, and safety laws and regulations.
Communicate guest requests, complaints, and ideas for improvement to managers.
Work meetings, banquets, or special events when scheduled.
Support a positive teamwork environment by assisting other team members with station duties and sidework when needed or available.