Server - The Library at the Markham Hotel

The Markham Hotel•Gulfport, MS

8d•Onsite

About The Position

The Server is responsible for providing excellent food and beverage service to guests in a professional, friendly, and efficient manner. This role involves taking orders, serving food and drinks, maintaining a clean dining area, handling cash transactions, ensuring customer satisfaction, and collaborating with the kitchen and bar teams to deliver an exceptional dining experience. The Server will also adhere to safety and compliance standards while contributing to a positive and welcoming atmosphere for guests.

Requirements

Excellent food and beverage service skills.
Professional, friendly, and efficient demeanor.
Ability to take orders accurately.
Ability to communicate special requests to kitchen and bar.
Ability to serve food and beverages efficiently.
Ability to present food and drinks neatly with correct garnishes.
Ability to offer recommendations and upsell menu items.
Outstanding customer service skills.
Ability to engage with guests in a friendly and professional manner.
Ability to meet guest needs, including refills and condiments.
Ability to address customer complaints or concerns promptly.
Ability to maintain a calm and positive demeanor.
Ability to create a positive atmosphere.
Proficiency in point-of-sale (POS) system operation.
Ability to accurately process guest transactions (cash, credit card, etc.).
Ability to ensure all charges are correct.
Ability to provide receipts.
Ability to maintain accurate records of tips.
Ability to handle cash transactions and tips efficiently and securely.
Ability to ensure dining areas are clean, organized, and ready for guests.
Ability to set tables, stock utensils, and replenish supplies.
Ability to clean and reset tables promptly.
Ability to ensure restrooms and common areas are tidy and well-stocked.
Knowledge of food safety and sanitation guidelines.
Ability to adhere to health and safety regulations.
Knowledge of legal drinking age laws and company policies regarding alcohol service.
Ability to monitor and assist in managing inventory levels.
Ability to report inventory issues to management.
Ability to work closely with kitchen staff, bartenders, and other servers.
Effective communication skills with team members.
Ability to assist in training new staff.
Ability to collaborate with team members during busy periods.
Ability to assist with event setup and preparation.
Ability to provide support during high-volume events.
Ability to assist with event tear down and cleanup.

Responsibilities

Greet and seat guests in a friendly and welcoming manner.
Present menus and answer questions regarding menu items, ingredients, or specials.
Take customer orders accurately and ensure special requests are communicated to the kitchen and bar.
Serve food and beverages efficiently and in accordance with restaurant standards.
Ensure all food and drink orders are presented neatly and with the correct garnishes.
Offer recommendations and upsell menu items to enhance the guest experience.
Provide outstanding customer service by engaging with guests in a friendly and professional manner.
Ensure guests’ needs are met, including refills, condiments, and other requests.
Address any customer complaints or concerns promptly, maintaining a calm and positive demeanor.
Create a positive atmosphere by engaging with guests and ensuring a comfortable dining experience.
Accurately process guest transactions through the point-of-sale (POS) system, including cash, credit card, and other forms of payment.
Ensure all charges are correct, provide receipts, and maintain accurate records of tips according to company policies.
Handle cash transactions and tips efficiently and securely, following all company guidelines.
Ensure dining areas are clean, organized, and ready for guests, including setting tables, stocking utensils, and replenishing supplies.
Clean and reset tables promptly after guests leave, ensuring the area is ready for the next party.
Ensure restrooms and common areas are tidy and well-stocked.
Follow all food safety and sanitation guidelines to ensure food is handled, stored, and served correctly.
Adhere to health and safety regulations, including proper handling and disposal of waste.
Ensure alcohol service is compliant with legal drinking age laws and company policies.
Monitor and assist in managing inventory levels for dining and beverage supplies, including condiments, utensils, napkins, and other essential items.
Report any shortages or inventory issues to management for timely restocking.
Work closely with kitchen staff, bartenders, and other servers to ensure smooth operations and timely service.
Communicate effectively with team members to ensure that orders are correctly fulfilled and guests are satisfied.
Assist in training new servers or other staff as needed.
Collaborate with team members during busy periods to ensure an efficient flow of service.
Assist with setting up and preparing for private events, banquets, or special functions.
Provide support during high-volume events, ensuring a smooth dining experience for large groups.
Help with tear down and cleaning up after events, ensuring that all areas are returned to a ready state for regular service.