PM Jacks Monterey Server

PORTOLA HOTEL & SPA•Monterey, CA

2d•$17 - $17•Onsite

About The Position

Jacks Monterey Servers serve restaurant guests while providing courteous, attentive, and timely customer service in a fast-paced environment. The role requires speed, accuracy, attention to detail, excellent attendance, and availability for events as scheduled based on business needs. Servers explain menu items and ingredients, take and enter orders through the P.O.S. system, serve food and beverages including alcoholic beverages, respond to guest requests, process checks and payments, and maintain dining areas and service supplies. They also follow sanitation, health, safety, food and beverage compliance, and company conduct standards. The schedule is part time and may include nights, weekends, and holidays based on company needs.

Requirements

High school diploma or equivalent.
California Food Handlers or ServSafe certification.
State-approved alcohol management certification.
At least 6 months of serving experience.
Detail oriented and comfortable working in a fast-paced environment.
Ability to solve problems quickly.
Basic computer and phone skills.
Ability to work a flexible schedule that may include nights, weekends, and holidays based on company needs.
Strong interpersonal skills and ability to work in a team environment.
Effective listening skills, including understanding and clarifying guest concerns.
Friendly, energetic, personable demeanor and a customer-first approach.

Nice To Haves

Hospitality experience preferred.

Responsibilities

Serve guests in accordance with customer service standards to positively affect their experience.
Maintain a pleasant, helpful, attentive, friendly, courteous, and service-oriented manner with guests and coworkers.
Recommend dishes, identify ingredients, and explain how menu items are prepared.
Serve beverages, including alcoholic beverages, and check identification to verify the minimum age for purchasing alcohol.
Record guest orders and relay them to the kitchen using the P.O.S. system.
Observe guests and respond to additional requests in a timely manner.
Calculate meal costs, present checks, accept payment, and provide change as needed.
Notice and replenish salt, pepper, sugar, cream, condiments, and napkins.
Replace tableware and linens and set tables for the next meal period according to standards.
Maintain sanitation, health, and safety standards in work areas.
Maintain complete food and beverage knowledge and communicate details to guests.
Comply with company standards of conduct.
Follow hotel food and safety compliance procedures and hotel safety procedures to help ensure the safety and security of guests and employees.
Maintain excellent attendance and work scheduled events as required by business needs.