Jacks Monterey Host

PORTOLA HOTEL & SPA•Monterey, CA

2d•$21 - $21•Onsite

About The Position

The Jacks Monterey Host helps create an exceptional dining experience by welcoming guests and demonstrating genuine hospitality. The role is responsible for seating guests, managing wait lists during busy periods, and engaging with guests while they wait, are seated, or leave. The host also manages reservations and table assignments, communicates with servers and managers, maintains the host stand and restaurant entrance, and provides guests with accurate information about the restaurant and hotel.

Requirements

High school diploma or equivalent.
California Food Handler or ServSafe certification.
State-approved alcohol management certification.
At least six months of restaurant experience.
Detail-oriented and comfortable working in a fast-paced environment.
Ability to solve problems quickly.
Basic computer and phone skills.
Ability to work a flexible schedule that may include nights, weekends, and holidays, based on company needs.

Nice To Haves

Hospitality experience preferred.

Responsibilities

Follow customer service standards to positively impact the guest experience.
Maintain a pleasant and helpful attitude toward guests and coworkers.
Greet arriving guests and escort them to tables.
Schedule reservations in coordination with managers and the Food and Beverage coordinator.
Use floor plans, server sections, and seat numbers correctly.
Notify servers when a table is seated in their section.
Maintain an even distribution of covers among servers.
Update OpenTable with current table covers.
Read BEOS, group resumes, and reservation notes.
Answer restaurant phone calls within three rings and maintain professional phone etiquette.
Maintain order and cleanliness at the host stand and front of the restaurant.
Address guest complaints or forward them to the manager on duty.
Know the menu, wine list, concierge program, and current restaurant and hotel promotions.
Maintain complete food and beverage knowledge and communicate it in detail to guests.
Comply with the company's standards of conduct.
Know and follow hotel food safety and safety procedures to help protect guests and employees.