PM Jacks Monterey Runner

PORTOLA HOTEL & SPA • Monterey, CA

2d • $17 - $17 • Onsite

About The Position

Jacks Monterey Runners deliver food promptly while maintaining a friendly, courteous, and professional manner and following health and sanitation regulations. They serve guests according to customer-service standards, communicate with kitchen staff, and help ensure accurate and positive guest experiences. The role also requires knowledge of restaurant sections, tables, seats, menu items, and food and beverage offerings, along with compliance with hotel food safety and safety procedures. Responsibilities may change according to business operational needs.

Requirements

• High school diploma or equivalent required.
• California Food Handlers or ServSafe certification required.
• State-approved alcohol management certification required.
• At least 6 months of food and beverage experience required.
• Detail-oriented and comfortable working in a fast-paced environment.
• Ability to solve problems quickly.
• Basic computer and phone skills.
• Strong interpersonal skills and ability to work as part of a team.
• Effective listening skills to understand and clarify guest concerns.
• Ability to work a flexible schedule that may include nights, weekends, and holidays based on company needs.

Nice To Haves

• Hospitality experience preferred.

Responsibilities

• Serve guests while following customer-service standards to positively affect their experience.
• Maintain a pleasant, helpful, attentive, friendly, and professional manner with guests and coworkers.
• Maintain detailed working knowledge of menu items and food and beverage offerings and communicate this information to guests.
• Address guest complaints or forward them to the manager on duty.
• Communicate with kitchen staff to maintain an orderly line and relay needs courteously, professionally, and concisely.
• Know restaurant sections, table numbers, and seat numbers to deliver orders accurately.
• Maintain sanitation, health, and safety standards in work areas and follow hotel food safety and safety procedures.
• Comply with the Company’s standards of conduct.
• Help ensure the safety and security of guests and employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED