Chocolatier - Monterey

Lindt & Sprüngli (Canada), Inc•Monterey, CA

About The Position

Ghirardelli is hiring a Chocolatier to perform restaurant and retail duties and represent the company’s brand while helping provide a world-class guest experience. The role includes selling premium chocolate, handling cashiering, candy making, merchandise stocking, pre-packing, and fountain duties. Previous retail experience is desirable. Starting pay is $17.00 plus tips, and the posting notes immediate openings and the ability to start within days. Store hours are Monday through Friday and Sunday, 10:00 a.m. to 9:00 p.m., and Saturday, 10:00 a.m. to 10:00 p.m. Shifts may begin or end up to two hours outside store hours for preparation or cleaning. Associates must be able to work all shifts, including nights and weekends.

Requirements

Must be at least 18 years old.
Basic math computation skills.
Strong oral and written communication skills.
Ability to work with little or no supervision.
Ability to work with a diverse team and respond to adversity professionally.
Ability to manage time effectively.
Ability to maintain a pleasant demeanor and provide superior guest service.
Ability to operate a dishwashing machine.
Ability to work all shifts, including nights and weekends.
High energy, reliability, and a strong work ethic.

Nice To Haves

Previous retail experience.
High school diploma.

Responsibilities

Provide exceptional guest service and represent Ghirardelli’s brand appropriately.
Handle cash and credit card transactions using company procedures and best practices.
Assemble proprietary retail items according to recipe guidelines.
Maintain adequate retail product supplies on the sales floor and in back stock.
Ensure products are properly priced and signed according to company guidelines.
Maintain the sales floor and products to company standards for cleanliness, arrangement, and display.
Maintain detailed knowledge of products, pricing, and company history, and use this knowledge to answer guest inquiries and create upsell opportunities.
Gift-wrap items for sale as needed and according to company guidelines.
Follow food safety guidelines and keep tabletops, serveware, floors, and trash receptacles clean and sanitary.
Keep fountain and condiment supplies stocked and in good condition.
Maintain a clean and orderly stockroom.
Clean windows and mirrors when soiled or when directed by a supervisor or manager.
Keep guest and employee washing facilities clean, sanitary, and in good working order.
Set up, maintain, and break down the fountain area.
Replenish toppings and fountain items as needed, minimize or eliminate food waste, and maintain the required level of ice cream flavors.
Keep knowledge current of fountain products and their preparation.
Work as a topper or scooper as needed and perform semi-table service to support guest satisfaction.
Maintain candy-making equipment and supplies in good working order and know all recipes.