Chocolatier Supervisor

Ghirardelli Chocolate Company•Louisville, KY

About The Position

The Chocolatier Supervisor helps oversee Ghirardelli restaurant and retail operations and supports the well-being of the store and its employees. The supervisor prioritizes daily activities under the direction of the general manager, manages the sales floor or operating units, and serves as a key contact for corporate employees and outside vendors when management members are absent. The role models high standards of customer service, monitors sales and labor costs, responds to escalated customer concerns, and maintains cleanliness, food and product safety, and brand requirements. It also requires proper use of the MICROS system. The supervisor assists with payroll, scheduling, interviewing, selection, and employee training. They coach and mentor Chocolateers, support employee development, handle basic employee relations matters, and serve as a resource and role model. The position involves occasional lifting and carrying of up to 50 pounds and travel to various locations across the country. The posting also describes restaurant and retail associate duties, including performing restaurant and retail work. Store hours vary by day, and shifts may begin up to two hours before and end up to two hours after store hours for preparation and cleaning. Starting pay is $18.00 per hour plus tips. The posting mentions holiday pay at 1.5 times pay for worked holidays, a free sundae or shake each shift, a 50% employee discount, and quarterly bonus opportunities.

Requirements

Clear, professional, and effective oral and written communication skills.
Team-building skills, including empathy, rapport-building, delegation, and empowerment.
Effective time management and self-direction under minimal supervision.
Ability to conduct evidence-based business forecasting for sales and resource needs.
Familiarity with point-of-sale systems such as MICROS.
Knowledge of restaurant or retail management techniques.
One or more years of related experience in a fast-paced restaurant or retail environment.
Ability to lift and carry up to 50 pounds rarely to occasionally.
Ability to travel to various locations across the country.

Nice To Haves

High school diploma or GED preferred.
Six or more months of experience as a supervisor preferred.

Responsibilities

Ensure the well-being of the store and its employees through effective safety and risk management.
Communicate effectively and in a timely manner with all levels of the organization.
Work closely with store personnel, the general manager, store and division management teams, and corporate liaisons.
Prioritize daily store activities under the direction of the general manager.
Manage operations of the sales floor or units, such as cash/wrap, retail, or fountain areas.
Serve as the principal contact for corporate employees and outside vendors in the absence of management members.
Model exemplary customer service standards through behavior and leadership.
Monitor sales and labor cost issues to maximize profitability without sacrificing customer service.
Respond promptly to escalated customer service issues.
Maintain standards for cleanliness, food and product safety, and branding.
Use the MICROS system and its functionality properly.
Assist with payroll, scheduling, interviewing, selection, and in-service training.
Develop Chocolateers through coaching, mentoring, and empowerment.
Handle basic employee relations functions, including discipline or suspensions.
Serve as a general resource and role model for Chocolateers.
Perform restaurant and retail duties.