Chocolatier - Lathrop

Ghirardelli Chocolate Company•Lathrop, CA

About The Position

The Chocolatier performs restaurant and retail duties at Ghirardelli, representing the company and its premium chocolate brand while providing a world-class guest experience. Duties include cashiering, candy making, stocking merchandise, pre-packing products, and fountain service. The role also involves maintaining product displays and supplies, following food-safety and company procedures, and keeping sales, fountain, stockroom, and guest areas clean and orderly. Retail experience is desirable. The position requires availability for all shifts, including nights and weekends; shifts may begin up to two hours before or end up to two hours after store hours for preparation and cleaning. Store hours are Monday through Saturday, 9:00 a.m.–8:00 p.m., and Sunday, 10:00 a.m.–8:00 p.m. Starting pay is $16.90 plus tips.

Requirements

Must be at least 18 years old.
Must be able to work all shifts, including nights and weekends.
Must have basic math computation skills.
Must have strong oral and written communication skills.
Must be able to work with little or no supervision.
Must be able to work with a diverse team and meet adversity with professionalism.
Must be able to manage time effectively.
Must be able to maintain a pleasant demeanor and provide superior guest service.
Must be able to operate a dishwashing machine.

Nice To Haves

Previous retail experience is desirable.
A high school diploma is preferred.

Responsibilities

Provide exceptional guest service and represent the company and its brand appropriately.
Handle cash and credit-card transactions according to company procedures and best practices.
Assemble proprietary retail items according to recipe guidelines.
Maintain adequate retail product supplies on the sales floor and in back stock.
Ensure products are correctly priced and signed according to company guidelines.
Maintain the sales floor and products to company standards for cleanliness, arrangement, and display.
Maintain detailed knowledge of products, pricing, and company history; answer guest questions and identify up-sell opportunities.
Gift-wrap items for sale as needed according to company guidelines and standards.
Follow food-safety guidelines and keep tabletops, serve ware, floors, and trash receptacles clean and sanitary.
Keep fountain and condiment supplies stocked and in good condition.
Maintain the stockroom in a clean and orderly fashion.
Clean windows and mirrors when soiled or when directed by a supervisor or manager.
Keep guest and employee washing facilities clean, sanitary, and in good working order.
Set up, maintain, and break down the fountain area properly.
Replenish toppings and fountain items throughout the day and minimize or eliminate food waste.
Maintain the required levels of ice cream flavors and current knowledge of fountain products and preparation.
Work as a topper or scooper as needed and perform semi-table service as part of guest satisfaction.
Maintain candy-making equipment and supplies in good working order and know all recipes.
Operate a dishwashing machine.