Chocolatier

Ghirardelli Chocolate Company•Lathrop, CA

8d•$17 - $17

About The Position

The Chocolatier performs both restaurant and retail duties, representing Ghirardelli through guest service, product sales, and maintaining the store’s retail and fountain areas. The role includes merchandising, stocking, preparing proprietary retail items and fountain products, and selling the company’s premium chocolate line. Employees are expected to provide superior guest service, maintain product and store standards, and support restaurant operations as needed.

Requirements

Must be at least 18 years old.
Basic math computation skills.
Strong oral and written communication skills.
Ability to work with little or no supervision.
Ability to work with a diverse team and respond to adversity professionally.
Ability to manage time effectively.
Ability to maintain a pleasant demeanor and provide superior guest service.
Ability to operate a dishwashing machine.
Must be able to work all shifts, including nights and weekends.
High energy, reliability, and a strong work ethic.

Nice To Haves

Previous retail experience is desirable.
High school diploma preferred.

Responsibilities

Provide exceptional guest service and perform semi-table service as part of overall guest satisfaction.
Handle cash and credit card transactions according to company procedures and best practices.
Assemble proprietary retail items according to recipe guidelines.
Maintain adequate retail product supplies on the sales floor and in back stock.
Ensure products are priced and signed according to company guidelines.
Maintain the sales floor and product displays to company standards for cleanliness, arrangement, and presentation.
Maintain detailed knowledge of products, pricing, and company history, and use that knowledge to answer guest questions and create up-sell opportunities.
Gift-wrap items for sale according to company guidelines and standards.
Follow food safety guidelines and keep tabletops, serve ware, floors, and trash receptacles clean and sanitary.
Keep fountain and condiment supplies stocked and in good condition, both on the sales floor and behind the fountain area.
Keep the stockroom clean and orderly.
Clean windows and mirrors when smudged or soiled, or when directed by a supervisor or manager.
Keep guest and employee washing facilities in good working order and clean and sanitary.
Set up, maintain, and break down the fountain area.
Replenish toppings and fountain items throughout the day as needed while minimizing or eliminating food waste.
Maintain appropriate levels of all required ice cream flavors.
Keep knowledge current about fountain products and their preparation.
Work as a topper or scooper as needed.
Maintain candy-making equipment and supplies in good working order and know all recipes.