Chocolatier - Lathrop

Lindt & Sprüngli (Canada), Inc • Lathrop, CA

8d

About The Position

The Chocolatier is a Restaurant/Retail Associate who performs restaurant and retail duties while representing Ghirardelli’s brand and providing guests with a high-quality experience. Duties include cashiering, candy making, merchandise stocking, pre-packing, and fountain work. Associates sell Ghirardelli premium chocolate, maintain merchandise and food-service areas to company standards, and use product knowledge to answer guest questions and identify opportunities to upsell. Previous retail experience is desirable. The role requires a high-energy, reliable employee with a strong work ethic who can work all shifts, including nights and weekends. Store hours are Monday through Saturday, 9:00 a.m. to 8:00 p.m., and Sunday, 10:00 a.m. to 8:00 p.m.; shifts may begin or end up to two hours outside store hours for preparation and cleaning. Immediate openings are available, with the ability to start within days.

Requirements

• Must be at least 18 years old.
• Basic math computation skills.
• Strong oral and written communication skills.
• Ability to work with little or no supervision.
• Ability to work with a diverse work team and meet adversity with professionalism.
• Ability to manage time effectively.
• Ability to maintain a pleasant demeanor and provide superior guest service.
• Ability to operate a dishwashing machine.
• Must be able to work all shifts, including nights and weekends.
• High energy, reliability, and a strong work ethic.

Nice To Haves

• Previous retail experience is desirable.
• High school diploma preferred.

Responsibilities

• Provide exceptional guest service.
• Handle cash and process credit card transactions according to company procedures and best practices.
• Assemble proprietary retail items according to recipe guidelines.
• Maintain adequate retail product supplies on the sales floor and in back stock.
• Ensure products are priced and signed according to company guidelines.
• Maintain the sales floor and products according to company cleanliness, arrangement, and display standards.
• Maintain detailed knowledge of products, pricing, and company history.
• Use product and pricing knowledge to respond to guest inquiries and create upselling opportunities.
• Gift-wrap items for sale according to company guidelines and standards as needed.
• Follow food safety guidelines and keep tabletops, serveware, floors, and trash receptacles clean and sanitary.
• Keep fountain and condiment supplies stocked and in good condition, both on the sales floor and behind the fountain area.
• Keep the stockroom clean and orderly.
• Clean windows and mirrors when soiled or when directed by a supervisor or manager.
• Keep guest and employee washing facilities in good working order and clean and sanitary.
• Set up, maintain, and break down the fountain area properly.
• Replenish toppings and fountain items as needed and minimize or eliminate food waste.
• Maintain the proper supply of required ice cream flavors.
• Keep knowledge current regarding fountain products and their preparation.
• Work as a topper or scooper as needed.
• Perform semi-table service as part of overall guest satisfaction.
• Maintain candy-making equipment and supplies in good working order and know all recipes.

Benefits

• Starting pay of $16.90 plus tips.
• Holiday pay at 1.5 times the regular rate for holidays worked.
• Free sundae or shake on every shift.
• 50% employee discount on everything.
• Quarterly bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed