Chocolatier Supervisor

Lindt & Sprüngli (Canada), Inc • Simpsonville, KY

1d

About The Position

Ghirardelli is hiring a Chocolatier Supervisor to help lead restaurant and retail operations and deliver customer service consistent with the company’s premium chocolate brand. The supervisor supports the well-being and effective operation of the store, prioritizes daily activities under the direction of the general manager, oversees sales-floor or unit operations, and acts as a key contact for corporate employees and outside vendors when management is absent.

The role includes monitoring sales and labor costs, responding to escalated customer concerns, maintaining cleanliness and food and product safety, and using the MICROS system. It also involves supporting payroll, scheduling, interviewing, selection, training, coaching, and basic employee relations. The position requires occasional lifting and carrying of up to 50 pounds and travel to various locations across the country.

The posting lists starting pay of $18.00 per hour plus tips, holiday pay at 1.5 times the regular rate for holidays worked, quarterly bonus opportunities, a free sundae or shake each shift, and a 50% employee discount. Shifts may begin up to two hours before and end up to two hours after store hours for preparation and cleaning.

Requirements

• Clear, professional, and effective oral and written communication skills.
• Team-building skills, including empathy, rapport-building, delegation, and empowerment.
• Effective time management and ability to self-direct under minimal supervision.
• Ability to conduct evidence-based business forecasting for sales and resource needs.
• Familiarity with point-of-sale systems such as MICROS.
• Knowledge of restaurant or retail management techniques.
• One or more years of related experience in a fast-paced restaurant or retail environment.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to travel to various locations across the country.

Nice To Haves

• High school diploma or GED preferred.
• Six or more months of supervisory experience preferred.

Responsibilities

• Ensure the well-being of the store and employees through effective safety and risk management.
• Communicate effectively and promptly with all levels of the organization.
• Work with store personnel, the general manager, store and division management teams, and corporate liaisons.
• Prioritize daily store activities under the general manager’s direction.
• Manage sales-floor or unit operations, including cash/wrap, retail, or fountain areas.
• Serve as the principal contact for corporate employees and outside vendors when management members are absent.
• Model and uphold exemplary customer service standards.
• Monitor sales and labor costs to support profitability without sacrificing customer service.
• Respond promptly to escalated customer service issues.
• Maintain cleanliness, food and product safety, and branding standards.
• Use the MICROS system and its functionality appropriately.
• Assist with payroll, scheduling, interviewing, selection, and in-service training.
• Develop Chocolateers through coaching, mentoring, and empowerment.
• Handle basic employee relations matters, including discipline or suspensions.
• Act as a resource and role model for Chocolateers.

Benefits

• Holiday pay at 1.5 times the regular rate for holidays worked.
• Free sundae or shake on every shift.
• 50% employee discount.
• Quarterly bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED