Chocolatier - Vegas
About The Position
The Chocolatier performs both restaurant and retail duties, representing Ghirardelli while providing guest service and selling its premium chocolate products. Responsibilities include merchandising and stocking products, maintaining product displays and cleanliness, handling cash and credit card transactions, assembling retail items according to recipe guidelines, and supporting fountain operations. The role also involves maintaining knowledge of products, prices, company history, fountain recipes, and candy-making equipment; responding to guest inquiries; and creating opportunities to upsell. The position requires a high-energy, reliable employee with a strong work ethic who can work all shifts, including nights and weekends. Shifts may begin up to two hours before store opening or continue up to two hours after closing for preparation and cleaning. Applicants must be at least 18 years old. A high school diploma is preferred.
Requirements
- Must be at least 18 years old.
- Basic math computation skills.
- Strong oral and written communication skills.
- Ability to work with little or no supervision.
- Ability to work with a diverse team and meet adversity with professionalism.
- Ability to manage time effectively.
- Ability to maintain a pleasant demeanor and provide superior guest service.
- Ability to operate a dishwashing machine.
- Must be able to work all shifts, including nights and weekends.
- Previous retail experience is desirable.
Nice To Haves
- High school diploma.
Responsibilities
- Provide exceptional guest service.
- Handle cash and credit card transactions according to company procedures and best practices.
- Assemble proprietary retail items according to recipe guidelines.
- Maintain adequate supplies of retail products on the sales floor and in back stock.
- Ensure products are properly priced and signed according to company guidelines.
- Maintain the sales floor and product displays to company cleanliness, arrangement, and display standards.
- Maintain detailed knowledge of products, pricing, and company history.
- Use product and pricing knowledge to answer guest inquiries and create upsell opportunities.
- Gift-wrap items for sale as needed and according to company guidelines.
- Follow food safety guidelines and keep table tops, serve ware, floors, and trash receptacles clean and sanitary.
- Keep fountain and condiment supplies stocked and in good condition.
- Maintain a clean and orderly stockroom.
- Clean windows and mirrors when soiled or when directed by a supervisor or manager.
- Keep guest and employee washing facilities in good working order and clean and sanitary.
- Set up, maintain, and break down the fountain area properly.
- Replenish toppings and fountain items throughout the day and minimize or eliminate food waste.
- Maintain the proper level of all required ice cream flavors.
- Keep knowledge current of fountain products and their preparation requirements.
- Work as a topper or scooper as needed.
- Perform semi-table service as part of overall guest satisfaction.
- Maintain candy-making equipment and supplies in good working order and know all recipes.
Benefits
- Starting pay of $15.00 plus tips.
- Holiday pay at 1.5 times the regular rate for holidays worked.
- Free sundae or shake on every shift.
- 50% employee discount.
- Quarterly bonus opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
