Chocolatier

MilkShake Factory Woodbury • Woodbury, NY

14h

About The Position

MilkShake Factory chocolatiers use a process developed over four generations of chocolate makers to prepare premium, house-made chocolates. They learn about the company, its culture, and the team, and focus on creating an unforgettable guest experience. The role combines chocolate preparation and presentation with customer service, retail sales, and support for the broader store team. Employees may help at other stations during busy periods and take on additional duties as needed to keep operations running smoothly.

Requirements

• Strong communication, interpersonal, and customer-service skills.
• Ability to work effectively in a fast-paced team environment.
• Ability to create positive experiences for guests and fellow team members.
• Attention to detail and safety requirements.
• Manual dexterity and good hand-eye coordination.
• Previous customer experience.
• Availability to work flexible hours, potentially including early mornings, evenings, nights, weekends, and holidays.
• High school diploma or GED.
• Ability to walk and stand for up to four hours at a time, bend, stoop, reach, and lift up to 25 pounds.

Responsibilities

• Prepare and present premium chocolates according to recipes and presentation standards.
• Interact with guests, offer tastings, explain products and how they are made, and provide recommendations.
• Operate and maintain chocolate-making tools and equipment.
• Keep workstations, displays, stockrooms, coolers, freezers, and sales areas clean, organized, and presentable.
• Support other milkshake team stations during busy periods.
• Represent the brand with enthusiasm and provide high-quality customer service, including addressing customer complaints calmly.
• Support sales through sampling, product recommendations, and upselling.
• Prepare the retail environment for promotions, including rotating products and setting up seasonal displays and signage.
• Perform tasks needed to support store operations and a positive guest experience.
• Follow safety, food-safety, and quality procedures and report concerns to the store manager.
• Perform additional duties as assigned.

Benefits

• Employee discounts
• Flexible schedule
• Free food and snacks
• Free uniforms
• Competitive salary
• Opportunity for advancement
• Casual work attire
• Opportunity to grow and develop internally

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED