Server Lobby Lounge

Marriott•Lahaina, HI

About The Position

The Server Lobby Lounge serves food courses and alcoholic beverages to guests, sets tables according to the event and service standards, and answers questions about menu selections. The role coordinates with the kitchen about menu questions, wait times, re-cooked orders, product availability, allergies, dietary needs, and special requests. The server records orders in the MICROS system, checks on guests’ satisfaction, maintains clean work areas and service items, completes closing duties, presents accurate checks, and processes payments. The position follows company, safety, and security policies; reports accidents and unsafe conditions; and completes required safety training and certifications. It maintains a clean and professional appearance, protects confidential information and company assets, welcomes guests according to company standards, anticipates and addresses service needs, and communicates professionally. The server builds positive working relationships, supports team goals, meets quality standards, and performs other reasonable duties as requested by supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to event type and service standards.
Answer questions about menu selections and communicate with the kitchen about menu questions, wait times, re-cooked orders, and product availability.
Communicate allergies, dietary needs, meal requirements, and special requests to the kitchen.
Record transactions in the MICROS system when orders are placed.
Check with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas, china, glassware, and other service items.
Complete closing duties, including restocking items and turning off lights.
Present guests with accurate checks and process payments.
Follow company and safety and security policies; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally; develop positive working relationships, support team goals, and respond appropriately to coworkers’ concerns.
Adhere to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.