Runner - Lobby Lounge
About The Position
The Runner in the Lobby Lounge helps transform dining into a memorable guest experience through attentive, personalized service and thoughtful attention to detail. The role supports the restaurant operation by preparing and maintaining guest-ready tables and service areas, serving food and beverages, coordinating with the kitchen and service team, and maintaining cleanliness and organization. The Runner is expected to anticipate guest needs, use good judgment, follow company policies and safety practices, maintain a polished professional appearance, and collaborate with the restaurant team to provide consistent, efficient service. The position is at The Ritz-Carlton Bal Harbour, Miami, an oceanfront resort with culinary, spa, pool, beach, and private membership offerings. The associate is expected to learn and exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.
Requirements
- At least 1 year of related work experience (preferred qualification).
- High school diploma or G.E.D. equivalent (preferred qualification).
- Ability to stand, sit, or walk for extended periods, including across sloping, uneven, or slippery surfaces.
- Ability to read and visually verify menus, service information, and other work-related information.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and 50 pounds with assistance.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Nice To Haves
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
Responsibilities
- Set and maintain tables and service areas so they are inviting and guest-ready.
- Serve food and beverages while engaging with guests, anticipating needs, and providing attentive, personalized service.
- Communicate and coordinate with the kitchen and service team to ensure accurate and timely service.
- Maintain work areas, equipment, and supplies according to cleanliness, organization, and presentation standards.
- Complete additional duties as needed to support guests, the team, and the overall operation.
- Take initiative and use good judgment to anticipate guest needs and address service needs in the moment.
- Follow company policies, procedures, safety practices, and established quality standards.
- Maintain a polished, professional appearance and elevated communication and service standards.
- Work collaboratively across the restaurant team to deliver consistent, efficient service.
- Learn and exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
