Bartender Lobby-Lounge

Hotel•Boston, MA

10d

About The Position

Colwen Hotels is seeking an experienced, friendly on-call Bartender for its lobby lounge. The bartender welcomes guests, prepares and serves alcoholic and non-alcoholic beverages and food items where offered, and provides attentive service while promoting drink specials. The role includes managing bar supplies, handling guest checks and payments, and maintaining safe, responsible alcohol service. The bartender also sets up and cleans the bar, completes side duties, follows applicable laws and company and brand standards, and answers guest questions about the hotel, local area, and events. This position requires a seven-day rotational schedule, including nights, weekends, and holidays.

Requirements

One year of bartending experience.
T.I.P.S. certification or state-specific equivalent; certification may be obtained within 30 days if expired.
Ability to operate a point-of-sale system.
Extensive knowledge of drink preparation and/or service.
Ability to remain calm when dealing with difficult guests.
Ability to work quickly and efficiently.
Excellent interpersonal skills and a service focus.
Ability to maintain personal hygiene.
Must meet the legal age requirement of the jurisdiction.
Ability to work a seven-day rotational schedule, including nights, weekends, and holidays.

Responsibilities

Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting; use the guest’s name whenever possible.
Prepare and serve alcoholic and non-alcoholic drinks and menu items where offered to hotel guests.
Oversee stock of liquor and bar supplies.
Prepare guest checks and collect payment; process all payment methods promptly according to Colwen policy.
Perform light food preparation and service as needed.
Check guests for proper identification.
Promote and upsell drinks and special drink promotions.
Prepare alcoholic beverages using proper portion controls and monitor service to prevent over-serving.
Maintain accountability for beverages and use sound judgment, including refusing service to intoxicated or disruptive guests.
Ensure glassware, china, and silverware are clean before use.
Comply with liquor laws, health regulations, and Colwen and brand standards and policies.
Set up the bar before opening and ensure it is clean before and after shifts according to operational standards.
Maintain the cleanliness and condition of the bar, bar unit, food preparation and storage equipment, tables, and other tools.
Perform side duties such as cleaning, garnish preparation, stocking, and other preparation.
Maintain general knowledge of the hotel, area, and events to answer guest questions.
Secure alcoholic beverages, cabinets, and storage areas.