Oxbow Server/Bartender

MPM Macon•Fort Myers, FL

About The Position

The Oxbow Bar & Grill Server/Bartender provides exceptional guest service consistent with Luminary Hotel & Co. and Mainsail Lodging & Development service standards. The role prepares alcoholic and non-alcoholic beverages according to recipes and serves high-quality food and drinks in a clean, friendly environment. The bartender helps curate guests’ bar experiences, serves the full food and drink menu, processes payments, and maintains an orderly bar. The hotel operates seven days a week, 24 hours a day, and associates may need to move from their accustomed shift as business demands. A hospitable service atmosphere is expected at all times.

Requirements

High school diploma or higher.
Previous hospitality experience required.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to lift 20 pounds or more.
Ability to sit or stand for extended periods.
Ability to communicate clearly and have corrected vision to the normal range.
Ability to work long hours as needed.
Ability to make sound judgments quickly and progress multiple tasks toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities and maintain confidentiality.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.
Must be able to accommodate shift changes as business demands.

Nice To Haves

At least two years of bartending experience in a high-volume bar or restaurant, preferably in Southwest Florida.

Responsibilities

Prepare alcoholic and non-alcoholic beverages according to recipes and Oxbow Bar & Grill training.
Recommend beverages and food pairings and provide guests with knowledge of liquors, wines, beers, and menu items.
Serve guests efficiently and courteously while following proper service steps and applicable service standards.
Serve the full food and drink menu, including full-course or shared meals, and assist with light food running when applicable.
Know menu preparations, preparation times, sauces, allergies, and accompaniments.
Collect and process payment for food and beverages and follow established cash-handling procedures; explain shortages and overages.
Follow TIPS practices for safe and responsible alcohol service.
Stay informed about specials, soups, drinks, and items running low.
Manage the assigned station and notify a manager or supervisor in advance of issues that could affect the guest experience.
Maintain a clean, orderly bar; clean glasses, utensils, coolers, and bar equipment.
Bring necessary tools for the shift, such as a pen, corkscrew, and bar tools.
Perform other duties as requested by management to serve guests.