Oxbow Server/Bartender

Mainsail Lodging & Development•Fort Myers, FL

About The Position

The Oxbow Bar & Grill Server/Bartender is responsible for providing exceptional guest service consistent with the service standards of Luminary Hotel & Co. and Mainsail Lodging & Development. The role prepares alcoholic and non-alcoholic beverages according to recipes and serves high-quality food and drinks in a clean, friendly environment. The position requires knowledge of cocktails, mixology, wines, beers, liquors, menu items, and appropriate service practices. The bartender makes recommendations, serves food and beverages, processes payments, follows responsible alcohol service and cash-handling procedures, and maintains a clean and orderly bar. Employees may be asked to perform other duties to serve guests. Hotel operations run seven days a week, 24 hours a day, and employees may be moved from their accustomed shifts as business demands.

Requirements

High school diploma or higher.
Previous hospitality experience required.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to lift 20 pounds or more.
Ability to sit or stand for extended periods.
Ability to communicate clearly.
Corrected vision to the normal range.
Ability to work long hours as needed.
Ability to make sound judgments quickly and progress multiple tasks toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain confidentiality.
Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.

Nice To Haves

At least two years of bartending experience in a high-volume bar or restaurant, preferably in Southwest Florida.

Responsibilities

Provide exceptional guest service according to Luminary Hotel & Co. and Mainsail Lodging & Development standards.
Prepare alcoholic and non-alcoholic beverages according to recipes and Oxbow Bar & Grill training.
Make beverage recommendations and provide knowledge of liquors, wines, beers, and cocktails.
Serve guests efficiently and courteously, following proper service steps.
Pair wines with meals and serve the full food and drink menu, including full-course or shared meals.
Run food when needed and carry plates that may be warm or hot.
Know menu items, including preparation times, preparations, sauces, allergies, and accompaniments.
Collect and process payments for food and beverages.
Follow TIPS practices for safe and responsible alcohol service.
Stay informed about specials, soups, drinks, and items that are running low.
Manage the bar station and alert a manager or supervisor in advance about issues that could affect the guest experience.
Follow established cash-handling procedures and explain cash shortages or overages.
Maintain a clean and orderly bar; clean glasses, utensils, coolers, and bar equipment.
Perform other duties as requested by management to serve guests.