Server Attendant- Bourbon Steak

Marriott•Charlotte, NC

2d•Onsite

About The Position

The Server Attendant supports the Bourbon Steak service team at The Ritz-Carlton Charlotte, helping deliver attentive, memorable guest experiences by anticipating service needs and maintaining a polished, welcoming environment. Bourbon Steak is a modern American steakhouse known for premium cuts of beef, fresh seafood, culinary craftsmanship, and personalized hospitality. The position supports daily restaurant operations by preparing and maintaining workstations, service areas, dishware, glassware, silverware, and equipment. It also includes closing duties, maintaining cleanliness and readiness, following operating and safety standards, protecting inventory and equipment, and collaborating with guests and colleagues. The role requires extended periods of standing, sitting, or walking, and handling objects weighing up to 50 pounds. The Ritz-Carlton describes its service culture as guided by its Gold Standards, including the Employee Promise, Credo, and Service Values. Associates are expected to contribute to a collaborative team and provide consistent, thoughtful service.

Requirements

Effectively communicate with guests and colleagues.
Follow company, safety, sanitation, and security policies and procedures.
Meet the physical requirements of the role, including extended periods of standing, sitting, or walking; moving objects weighing up to 50 pounds without assistance; manipulating objects with fine motor skills and hand-eye coordination; navigating uneven or slippery surfaces, stairs, and service ramps; and reaching, bending, twisting, pulling, and stooping.
High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Set up and stock workstations and service areas to support operational readiness.
Perform closing duties, including cleaning, storing, restocking, and securing equipment, supplies, and service areas for the next shift.
Inspect and prepare dishware, glassware, silverware, and equipment to meet presentation and cleanliness standards.
Maintain dining and service areas in a clean, organized, guest-ready condition.
Communicate with guests and colleagues to support a seamless dining experience.
Build positive working relationships and contribute to a collaborative, team-oriented culture.
Follow company, safety, sanitation, and security policies and procedures.
Promptly report maintenance concerns, accidents, injuries, and unsafe conditions.
Participate in required training and uphold operational standards.
Safeguard inventory, equipment, and financial assets while maintaining accuracy and accountability.
Demonstrate attention to detail, operational excellence, and service-driven performance.
Perform additional responsibilities as needed to support business operations and service excellence.