Server Assistant ("Asistente de Mesero")

Azul Hospitality•Seattle, WA

41d•$21 - $21•Onsite

About The Position

The Server Assistant provides friendly, courteous, and efficient food and beverage service to guests. The role delivers food, helps ensure guest satisfaction, maintains safe service corridors, stocks restaurant supplies, clears and cleans tables and other surfaces, and participates in outlet deep cleaning. The assistant supports the service team and responds to guest inquiries as needed. The position is based at Hotel Theodore in Seattle, Washington. It is listed as full-time/part-time, with a shift of any and an hourly pay range of $21.30–$21.30. Work schedules may vary to meet hotel business needs, and attendance at scheduled training sessions and meetings is required. The role is performed primarily indoors in a temperature-controlled environment, but may involve working in freezers at -10°F and kitchens at +110°F for an hour or more. It requires frequent standing, walking, reaching, bending, climbing, repetitive hand and wrist movements, and communicating with guests and colleagues. The position may require lifting up to 45 pounds and pushing or pulling carts and equipment weighing up to 250 pounds. A high school education or equivalent is required. Prior hospitality or restaurant experience and Safe Server Alcohol & Food certification are preferred. Staff must maintain a neat, clean, and well-groomed appearance and comply with company and hotel safety, security, and operating policies.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, gather accurate information, and resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, and POS.
Ability to work independently and take initiative.
Strong issue-resolution and analytical skills, with attention to detail.
Knowledge of table and bar service, appropriate table settings, and service ware.
Ability to describe menu items and methods of preparation.
Ability to meet the physical demands of the role, including standing and moving for extended periods, working in limited spaces and extreme temperatures, lifting up to 45 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds.
Regular attendance and attendance at scheduled training sessions and meetings.
Ability to maintain a neat, clean, and well-groomed appearance and follow hotel grooming and uniform standards.

Nice To Haves

Prior hospitality or restaurant experience.
Safe Server Alcohol & Food certification.

Responsibilities

Deliver food to guests dining in the restaurant and help ensure their satisfaction with the food.
Transport equipment properly to maintain safe service corridors.
Attend to spills and breakage immediately and follow appropriate safety procedures.
Stock restaurant items, including glassware, straws, toothpicks, napkins, silverware, ice, and cleaning supplies.
Clear tables during the dining experience using proper methods for removing dishes, glassware, and silverware.
Clean bar and table surfaces throughout the shift; wipe down chairs, railings, and other high-touch surfaces.
Remove and dispose of trash bags from receptacles in and around the bar area.
Participate in deep cleaning the outlet.
Assist the service team as needed to meet and exceed guest expectations.
Assist with guest inquiries.
Follow company safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other reasonable duties as assigned by managers, supervisors, or other direct and indirect supervisors.