Admissions Assistant - Asistente de Admisiones (Representante)

Acadia Healthcare • Rio Piedras, PR

4d

About The Position

The Admissions Assistant is responsible for admitting and registering incoming patients. The role combines clerical and patient-facing duties, including greeting patients and their transporters, completing admission paperwork, entering and maintaining information in medical records and registration systems, coordinating appointments, and communicating patient arrivals to clinical staff. The assistant explains forms before patients sign them and escorts patients and documentation to the appropriate location.

The position also supports patient safety and a positive, structured care environment. Duties may include safety checks and supervision at specified intervals, observing and reporting patient behavior, assisting with searches and inventories of belongings, obtaining vital signs, height, and weight when assigned, engaging patients in activities aligned with treatment goals, and assisting with transportation coordination. The assistant maintains required documentation and helps with incident follow-up and paperwork.

Requirements

• CPR certification and de-escalation/restraint certification are required; training is available upon hire and provided by the facility.

Nice To Haves

• A bachelor’s degree is preferred; a degree in a social services field is a plus.
• One or more years of healthcare experience is preferred.
• First aid may be required depending on the state or facility.

Responsibilities

• Greet incoming patients and the people transporting them.
• Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies regarding claims, and answering phones.
• Complete required admission paperwork, explain forms before patients sign them, notify the clinical lead of patient arrivals, and escort patients and documentation to the appropriate location.
• Complete admissions efficiently and accurately and distribute paperwork promptly to notify staff of patient arrivals or transfers.
• Ensure required patient information is received and processed and make necessary appointments with behavioral or medical health personnel.
• Maintain a positive, empathetic, and professional attitude toward customers, acknowledge unmet needs, and work to resolve complaints.
• Prioritize patient safety, respond with urgency to safety concerns, and provide excellent customer service.
• Help maintain patients’ well-being and a positive, supportive, structured environment.
• Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
• Document timely, accurate, and appropriate clinical information in medical records, inpatient registration systems, and other technology systems.
• Help provide a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
• Interact routinely with patients, observe their behavior, and communicate significant observations to admissions staff.
• Obtain and document patients’ vital signs, height, and weight when assigned.
• Engage patients in activities and interactions intended to support achievement of treatment goals.
• Assist patients and family members with contraband searches and inventorying belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork for incidents and events at the facility.
• Provide patient transportation or coordinate it with an appropriate staff member.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed