Admissions Assistant - Asistente de Admisiones (Representante)

San Juan Capestrano•Río Piedras, PR

About The Position

Responsible for the admission and registration of incoming patients. The Admissions Assistant greets patients and those transporting them, completes the paperwork and data entry needed for admission, explains forms, alerts clinical staff to arrivals, and escorts patients and documentation to the appropriate location. The role also ensures patient information is processed, appointments are arranged with appropriate behavioral or medical health personnel, and required records are completed and maintained. The position supports patient safety and a positive, structured environment through safety checks, supervision at required intervals, observation and communication of patient behaviors, and assistance with belongings and contraband searches. Duties may include obtaining and documenting vital signs, height, and weight; engaging patients in activities that support treatment goals; assisting with incident documentation; and providing or coordinating transportation. The role also includes clerical work such as managing paperwork, data entry, responding to phone calls, and communicating with insurance companies about claims. Other functions and tasks may be assigned.

Requirements

CPR certification is required; training is available upon hire and offered by the facility.
De-escalation/restraint certification is required; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor’s degree preferred; a degree in a Social Services field is a plus.
One or more years of healthcare experience preferred.
First aid may be required depending on the state or facility.

Responsibilities

Greet incoming patients and the people transporting them.
Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies regarding claims, and answering phones.
Complete admission paperwork, explain forms before patients sign, notify the clinical lead of patient arrivals, and escort patients and documentation to the appropriate location.
Complete admissions efficiently and accurately and distribute paperwork promptly to notify staff of patient arrivals or transfers.
Ensure required patient information is received and processed and arrange appointments with appropriate behavioral or medical health personnel.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Prioritize patient safety and respond with urgency while providing excellent customer service.
Help maintain patients’ well-being and a positive, supportive, structured environment.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
Document timely, accurate, and appropriate clinical information in medical records, inpatient registration, or other technology systems.
Help maintain a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
Interact routinely with patients, observe their behaviors, and communicate significant observations to admissions staff.
Obtain and document patients’ vital signs, height, and weight when assigned.
Engage patients in activities and interactions designed to encourage achievement of treatment goals.
Assist patients and family members with contraband searches and itemize belongings and valuables when needed.
Complete and maintain required documentation.
Assist with follow-up and paperwork related to incidents and events at the facility.
Provide patient transportation or coordinate it with an appropriate staff member when needed.
Perform other functions and tasks as assigned.