Server 2

ClubCorp•Palm City, FL

About The Position

Server 2 serves as the lead in delivering exceptional food and beverage service to members and guests while ensuring Invited’s service standards are consistently upheld. The role provides the three steps of service—warm welcomes, magic moments, and fond farewells—and oversees the coordination and execution of service operations. Server 2 leads and supports Server 1 team members, promotes smooth collaboration and optimal dining experiences, and helps maintain member satisfaction, retention, and service excellence throughout the dining area. The role reports to the F&B Director, Banquet Manager, or Restaurant Manager. It involves maintaining high service standards, overseeing food and beverage service, guiding Server 1 staff, collaborating with management on duties, organizing workstations, assisting with service recovery, and taking on additional duties as assigned. Work attendance follows the weekly schedule; additional hours, including weekends and/or holidays, are required to meet position deadlines.

Requirements

Excellent communication skills, including the ability to speak clearly and effectively.
Ability to follow instructions and communicate well with team members.
Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
Ability to occasionally lift, carry, push, and pull up to 100 lbs.
Ability to talk and hear effectively, with sufficient visual acuity.
Ability to work additional hours, including weekends and/or holidays, as required to meet position deadlines.

Nice To Haves

High school diploma or equivalent.
Previous experience in Food and Beverage service.
Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
Completion of Invited’s F&B Service Training program.

Responsibilities

Maintain high service standards as outlined in Invited F&B service training programs.
Oversee food and beverage service to ensure members and guests are served promptly and attentively, managing complex service issues and last-minute changes.
Maintain comprehensive knowledge of the à la carte menu and daily specials, and guide Server 1 team members in delivering exceptional service.
Serve as the primary point of contact for Server 1 staff, providing guidance and support.
Collaborate with management to assign duties and ensure tasks are completed efficiently and on time.
Assist fellow employees and lead by example to promote smooth communication and seamless service.
Organize and maintain clean, well-stocked workstations and ensure side work meets club standards.
Support management in addressing member and guest complaints, resolving issues immediately through service recovery.
Assist with additional duties assigned by the F&B Director or other leadership.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
Pursue personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Wear a clean, neat uniform that meets club standards.