Server 2

ClubCorp•Montgomery, TX

10d

About The Position

Server 2 serves as the lead in delivering exceptional food and beverage service to members and guests while ensuring Invited’s service standards are consistently upheld. The role delivers the 3 steps of service—warm welcomes, magic moments, and fond farewells—and oversees the coordination and execution of service operations. Server 2 leads and supports Server 1 team members, promotes collaboration, and helps provide optimal dining experiences. The position contributes to Member satisfaction, retention, and service excellence throughout the dining area. The role reports to the F&B Director, Banquet Manager, or Restaurant Manager. It requires following Invited’s food and beverage service training standards, maintaining knowledge of menus and specials, supporting service recovery, and keeping workstations clean, stocked, and organized. Employees also follow club policies and safety practices, attend daily briefings, maintain a professional appearance, and take on additional duties as assigned.

Requirements

Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders; squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
Ability to lift, carry, push, and pull up to 100 lbs. occasionally.
Effective communication skills, including talking and hearing, with sufficient visual acuity.
Clear and effective speaking and communication skills.
Ability to follow instructions and communicate well with team members.

Nice To Haves

High school diploma or equivalent.
Previous experience in Food and Beverage service.
Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
Completion of Invited’s F&B Service Training program.

Responsibilities

Maintain high service standards as outlined in Invited F&B service training programs.
Oversee food and beverage service to ensure members and guests are served promptly and attentively, managing complex service issues or last-minute changes.
Maintain comprehensive knowledge of the à la carte menu and daily specials, and guide Server 1 team members in delivering exceptional service.
Serve as the primary point of contact for Server 1 staff, providing guidance and support.
Collaborate with management to assign duties and ensure tasks are completed efficiently and on time.
Assist fellow employees and lead by example to support clear communication and seamless service.
Organize and maintain clean, well-stocked workstations and ensure side work is completed to club standards.
Support management in addressing member and guest complaints, practicing service recovery, and resolving issues immediately.
Assist with additional duties as assigned by the F&B Director or other leadership.
Assist others as needed and take on additional tasks assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
Pursue personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Wear a clean, neat uniform that meets club standards.