Server 2

ClubCorp • Reston, VA

10d • $13 - $15

About The Position

Server 2 leads the delivery of exceptional food and beverage service to members and guests, ensuring Invited’s service standards are upheld. The role provides the 3steps of service—warm welcomes, magic moments, and fond farewells—and oversees the coordination and execution of service operations. Server 2 leads and supports Server 1 team members, helping ensure smooth collaboration and satisfying dining experiences. The position contributes to member satisfaction, retention, and service excellence throughout the dining area.

The role maintains service standards, oversees timely and attentive food and beverage service, and handles complex service issues or last-minute changes. It requires knowledge of the à la carte menu and daily specials, supporting and guiding Server 1 staff, coordinating duties with management, and maintaining clean, stocked workstations. Server 2 also supports service recovery, follows company and safety policies, attends briefings, maintains a professional appearance, and assists with additional duties as assigned.

The position reports to the F&B Director, Banquet Manager, or Restaurant Manager. Work schedules are based on weekly scheduling requirements, and additional hours—including weekends and holidays—are required as needed to meet deadlines.

Requirements

• Excellent communication skills, including the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.
• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold as required.
• Ability to lift, carry, push, and pull up to 100 lbs. occasionally.
• Sufficient visual acuity and ability to talk and hear effectively.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in Food and Beverage service.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.

Responsibilities

• Maintain high service standards as outlined in Invited F&B service training programs.
• Oversee food and beverage service, ensuring members and guests are served promptly and attentively, and manage complex service issues or last-minute changes.
• Maintain comprehensive knowledge of the à la carte menu and daily specials, and guide Server 1 team members in delivering exceptional service.
• Serve as the primary point of contact for Server 1 staff and provide guidance and support.
• Collaborate with management to assign duties and ensure tasks are completed in a timely and efficient manner.
• Assist fellow employees, lead by example, and support smooth communication and service across the team.
• Organize and maintain clean, well-stocked workstations and ensure side work is completed to club standards.
• Support management in addressing member and guest complaints, practicing service recovery, and resolving issues immediately.
• Assist with additional duties as assigned by the F&B Director or other leadership.
• Assist others as needed and take on additional tasks assigned by management.
• Follow company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
• Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
• Take initiative in personal and professional growth and maintain required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.
• Wear a clean, neat uniform that meets club standards.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Generous paid time off and leave programs for eligible full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed