Server 1

Invited • Marvin, NC

4d

About The Position

Server 1 delivers food and beverage service to club members and guests, applying Invited’s service standards and three steps of service: warm welcomes, magic moments, and fond farewells. The role works with team members to provide a seamless dining experience, support member satisfaction and retention, and assist with dining-area operations. This is a non-lead position that also performs service duties as needed.

The Server maintains knowledge of à la carte menus and specials, executes orders promptly, welcomes members by name, and uses service-recovery techniques to resolve guest concerns. The role includes completing side work, keeping work areas clean, organized, and stocked, following club safety and cleanliness standards, attending briefings, and performing additional duties as assigned. The position reports to the F&B Director, Banquet Manager, or Restaurant Manager.

Requirements

• Excellent communication skills, including the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.
• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
• Ability to lift, carry, push, and pull up to 100 pounds occasionally.
• Ability to talk and hear effectively, with sufficient visual acuity.
• Availability to work additional hours, including weekends and/or holidays, as needed to meet position deadlines.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in food and beverage service.
• Current Food Handler and Alcohol Server Certifications, as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.

Responsibilities

• Provide food and beverage service to members and guests, executing orders in a timely manner.
• Follow the Invited F&B service training program and maintain high service standards.
• Maintain complete knowledge of the à la carte menu, daily features, and specials.
• Greet members by name and provide a warm welcome.
• Work with fellow employees to provide a seamless member and guest experience.
• Handle member and guest complaints using service-recovery techniques and resolve issues promptly.
• Complete daily assignments and side work, keeping work areas organized, clean, and well-stocked.
• Follow club standards for cleanliness, organization, and safety.
• Complete additional duties as assigned by management and assist others as needed.
• Follow company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
• Follow safe working practices and encourage others to comply with safety guidelines.
• Take initiative in personal and professional growth and maintain required role-related certifications.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.
• Wear a clean, neat uniform that meets club standards.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Paid time off and leave programs for eligible full-time team members.
• Time off as required by applicable law for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed