Senior Volunteer Engagement Specialist

American Red Cross • Springfield, MO

1d • Hybrid

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): This position is not eligible for relocation assistance. The Sr. Volunteer Engagement Specialist is responsible for leading, implementing, and executing programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, responsible for the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.

Requirements

• Bachelor's degree or equivalent combination of related education and experience required.
• 5-7 years related experience required.
• 1 year supervisory experience preferred.
• Excellent oral and written communication skills.
• Strong training and presentation skills.
• Interpersonal skills and the ability to relate effectively to people of diverse backgrounds and education levels.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively are required.
• Recruiting experience OR the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is required.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Team player
• Accountability
• Communication (written & oral)
• Presentation skills
• Building Effective Relationships
• Persuasion
• Confident
• A current valid driver's license and good driving record is required.
• Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
• Overall mobility is essential.
• May include sitting for long periods of time, driving a vehicle and working under challenging conditions.
• Will include working evenings and/or weekends occasionally.

Nice To Haves

• Volunteer Management experience preferred.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Great Organizational skills
• Established Community contacts
• Great Communication skills
• Knowledge of Springfield area
• Experience engaging volunteers
• Must be flexible
• Open to all populations in that area
• Must be Tech savvy

Responsibilities

• Manage, train, and lead the regional volunteer screening team. Ensure all prospective volunteers are screened and referred to departments for interviews.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each Volunteer Services volunteer position.
• Subject matter expertise and regional resource for volunteer engagement best practices.
• Lead training on how to use the Volunteer Needs Assessment tool in all departments.
• Lead training on effective engagement tools and best practices; coordinate scheduled engagement training through Volunteer Services Doctrine and Training courses and webinars.
• Oversee a team of volunteer leaders to drive volunteer engagement, including youth programs.
• Regional Point of Contact, regional support to the Volunteer Intake Processing Center.
• Manage volunteer recognition events across the region for all volunteers.
• Lead the development and management of the Regional Event Based Volunteer plan.
• Responsible for monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment through department collaboration and mutual accountability for results.
• Provide support to the local leadership and Regional Volunteer Services Officer by: Meeting with departments and ensuring alignment of volunteer needs and regional metrics. Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions. Supporting departments with the development and implementation of a volunteer retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service. Assisting departments by overseeing the effective use of volunteer management techniques including coaching, volunteer relations, progressive discipline, and termination as appropriate. Providing reporting and metric analysis support. Monitoring and reviewing volunteer satisfaction data with departments to develop engagement/retention strategies to improve volunteer satisfaction.
• Serve as the subject matter expert on key recruitment tools. Train volunteer leaders and department leads on volunteer programs, tools and resources.
• Support Volunteer Services’ regional training plan, which includes in-person and online volunteer supervisor courses.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees