Senior Volunteer Engagement Specialist

American Red Cross • Springfield, MO

2d

About The Position

The American Red Cross is seeking a Senior Volunteer Engagement Specialist. This position is responsible for leading, implementing, and executing programs, projects, and initiatives to increase and strengthen the engagement of volunteers. Additionally, the specialist will handle the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission-critical activities. Joining the American Red Cross means becoming a vital part of the world's largest humanitarian network, working with a team of welcoming, exceptional, and diverse individuals. The role offers a purposeful career path within a movement that measures success in people helped and communities made whole, providing mentorship, competitive compensation, and comprehensive benefits. This position is not eligible for relocation assistance.

Requirements

• Bachelor's degree or equivalent combination of related education and experience required.
• 5-7 years related experience required.
• Excellent oral and written communication skills.
• Strong training and presentation skills.
• Interpersonal skills and the ability to relate effectively to people of diverse backgrounds and education levels.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively are required.
• Recruiting experience OR the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is required.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• A current valid driver's license and good driving record is required (if travel is involved).

Nice To Haves

• Volunteer Management experience preferred.
• 1 year supervisory experience preferred.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Great Organizational skills.
• Established Community contacts.
• Great Communication skills.
• Knowledge of Springfield area.
• Experience engaging volunteers.
• Must be flexible.
• Open to all populations in that area.
• Must be Tech savvy.

Responsibilities

• Manage, train, and lead the regional volunteer screening team. Ensure all prospective volunteers are screened and referred to departments for interviews.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each Volunteer Services volunteer position.
• Serve as subject matter expertise and regional resource for volunteer engagement best practices.
• Lead training on how to use the Volunteer Needs Assessment tool in all departments.
• Lead training on effective engagement tools and best practices; coordinate scheduled engagement training through Volunteer Services Doctrine and Training courses and webinars.
• Oversee a team of volunteer leaders to drive volunteer engagement, including youth programs.
• Serve as the Regional Point of Contact, regional support to the Volunteer Intake Processing Center.
• Manage volunteer recognition events across the region for all volunteers.
• Lead the development and management of the Regional Event Based Volunteer plan.
• Responsible for monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment through department collaboration and mutual accountability for results.
• Provide support to the local leadership and Regional Volunteer Services Officer by: Meeting with departments and ensuring alignment of volunteer needs and regional metrics.
• Provide support to the local leadership and Regional Volunteer Services Officer by: Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.
• Provide support to the local leadership and Regional Volunteer Services Officer by: Supporting departments with the development and implementation of a volunteer retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.
• Provide support to the local leadership and Regional Volunteer Services Officer by: Assisting departments by overseeing the effective use of volunteer management techniques including coaching, volunteer relations, progressive discipline, and termination as appropriate.
• Provide support to the local leadership and Regional Volunteer Services Officer by: Providing reporting and metric analysis support.
• Provide support to the local leadership and Regional Volunteer Services Officer by: Monitoring and reviewing volunteer satisfaction data with departments to develop engagement/retention strategies to improve volunteer satisfaction.
• Serve as the subject matter expert on key volunteer recruitment tools. Train volunteer leaders and department leads on volunteer programs, tools and resources.
• Support Volunteer Services’ regional training plan, which includes in-person and online volunteer supervisor courses.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees