Senior Vice President, Client Growth
About The Position
Hello Heart is seeking an entrepreneurial commercial leader to bring new products, including Hello Meds for medication adherence, to market as the company expands beyond a single product. The Senior Vice President will help establish the commercial approach by winning early clients, testing positioning, learning from clients, overcoming purchase barriers, and turning successful practices into repeatable methods for Hello Meds and future products. Reporting to the Commercial President, the SVP will own the cross-sell and upsell quota for new products to existing clients, initially developing the commercial approach and then building and scaling a team to deliver it. The role will also partner with the broader sales team to help introduce and sell newer products to new clients. The position works closely with Client Success and cross-functional teams to align solutions with client needs and deliver a unified client experience.
Requirements
- Entrepreneurial experience building a new selling motion, including testing positioning, adapting pitches, diagnosing why customers do not buy, and mobilizing cross-functional teams to solve problems.
- A proven individual sales track record, including carrying a sales quota and personally developing and closing complex deals.
- Experience building and leading quota-carrying teams and coaching sellers to measurable results.
- Experience growing revenue through cross-sell and upsell in complex enterprise client environments.
- Business-development skills to help teams sell new products to new clients.
- Experience using AI tools in commercial strategy, sales workflows, and decision-making to improve effectiveness and measurable results.
Nice To Haves
- Experience introducing additional products to an established customer base, with the ability to explain how the approach was built, what did not work, what changed, and how it became repeatable.
- Digital health or healthcare experience.
Responsibilities
- Build and refine the selling motion for new products by testing positioning, adapting pitches, identifying purchase barriers, and working across teams to address them; turn successful practices into a repeatable playbook.
- Own the existing-client cross-sell and upsell revenue target, pipeline, and forecast; develop and close opportunities, then build, coach, and scale a high-performing team of quota-carrying client growth professionals.
- Partner with Client Success to develop strategic account plans, identify opportunities and the right timing to introduce new solutions, and nurture client relationships while delivering a unified client experience.
- Work across Sales, Product, Marketing, Finance, and Operations to align solutions with client needs, remove purchase barriers, and execute the multi-product commercial strategy.
- Equip the broader sales team to introduce and sell newer products to new clients.
- Lead complex sales cycles from discovery through negotiation and close, tailoring pitches and business cases to client needs and navigating executive, benefits, clinical, financial, and other key stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
