Senior Vice President, Client Processing

BNY Mellon • Houston, TX

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About The Position

BNY is seeking a Senior Vice President, Client Processing - Loans Enablement to join its Loans Enablement Operations team in Houston, TX. The role manages a medium-to-large team or multiple smaller Client Processing teams, supporting BNY’s strategic priorities of client-centricity and operational efficiency. The incumbent oversees complex client processing work, promotes accountability, collaboration, and innovation, and helps strengthen client trust and satisfaction.

The position handles client account needs, including inquiries, transaction processing, and problem resolution. It provides senior-level support for external clients when issues cannot be resolved at lower levels, and ensures work meets service and quality standards and is appropriately reviewed and documented. The role also contributes to team objectives, process improvement, staff development, and departmental planning.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 7–10 years of total work experience preferred, including at least 1–3 years in management.
• Strong analytical and problem-solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills for collaboration with clients and internal teams.
• Proficiency in transaction processing systems and ability to leverage technology for process improvements.
• Detail-oriented.
• Ability to self-manage, prioritize, and execute workload.
• Familiarity with technical applications, including Microsoft Office applications.
• Applicable local or regional licenses or certifications as required by the business.

Nice To Haves

• Advanced or graduate degree.
• Hands-on syndicated loan experience.
• Familiarity with loan servicing, ClearPar, and LSTA.
• Experience in brokerage processing.
• Prior loan operations experience in a financial services setting.

Responsibilities

• Manage one or more Client Processing teams, either directly or through other managers.
• Oversee client account activities, including solicitation, inquiries, transaction processing, and problem resolution.
• Provide top-level support to external clients whose issues were not resolved at a lower level.
• Ensure work meets product and service standards, exceeds quality standards, and is properly reviewed and documented.
• Identify and implement process improvements to improve stakeholder experience.
• Recruit, direct, motivate, and develop staff, supporting individual contributions, professional growth, and effective teamwork.
• Provide input into departmental budgets and planning.
• Develop business plans for team or group operations, as applicable.
• Contribute to the achievement of team objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior