Senior Vice President, Client Processing
About The Position
BNY is seeking a Senior Vice President, Client Processing – Loans Enablement to join its Loans Enablement Operations team in Houston, Texas. The role manages complex client processing work and supports the company’s focus on client-centricity and operational efficiency. The successful candidate will promote accountability, collaboration, and innovation to strengthen client trust and satisfaction. The position manages one or more Client Processing teams, potentially through other managers or a large team of senior professionals. It handles client account matters, including inquiries, transaction processing, and problem resolution, and provides high-level support to external clients whose issues were not resolved at lower levels. The role ensures work meets service and quality standards and is reviewed and documented appropriately. It also contributes to process improvement, staff development, departmental planning, and team objectives. BNY describes its culture as focused on employee growth, innovation, advanced technology, and collaboration with clients. Compensation is competitive and may include an annual discretionary incentive award. Eligible employees may participate in the company’s 401(k), medical, dental, vision, and basic life insurance plans, as well as other benefits and paid time off, subject to applicable eligibility and plan terms.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- 7–10 years of total work experience is preferred, including at least 1–3 years in management.
- Strong analytical and problem-solving abilities for managing complex transaction processes.
- Excellent communication and interpersonal skills for collaboration with clients and internal teams.
- Proficiency in transaction processing systems and ability to use technology for process improvements.
- Applicable local or regional licenses or certifications, as required by the business.
- Attention to detail.
- Ability to self-manage, prioritize, and execute workload.
- Familiarity with technical applications, including Microsoft Office applications.
Nice To Haves
- Advanced or graduate degree.
- Hands-on syndicated loan experience and familiarity with loan servicing, ClearPar, and LSTA.
- Experience in brokerage processing.
- Prior loan operations experience in a financial services setting.
Responsibilities
- Manage a medium-to-large team or multiple smaller Client Processing teams.
- Manage Client Processing activities through other managers or a large team of senior professionals.
- Handle client account matters, including solicitation, inquiries, transaction processing, and problem resolution.
- Provide top-level support to external clients whose problems were not resolved at a lower level.
- Ensure work volume meets product and service standards, exceeds quality standards, and is properly reviewed and documented.
- Identify and implement process improvements to improve the experience for stakeholders.
- Recruit, direct, motivate, and develop staff, supporting individual contributions, professional growth, and effective teamwork.
- Provide input into departmental budgets and planning.
- May develop business plans for team or group operations.
- Contribute to the achievement of team objectives.
Benefits
- Competitive compensation and benefits, including wellbeing programs.
- Access to flexible global resources and tools.
- Paid leaves, including paid volunteer time; other paid time off may include vacation and sick time, depending on the position.
- Eligible employees may enroll in a 401(k) plan.
- Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
- Eligible employees may receive an annual discretionary incentive award.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
