Vice President, Client Operations

BNY Mellon • Pittsburgh, PA

10d

About The Position

The Vice President, Client Operations will join the Structured Debt Client Platform team in Pittsburgh, PA. The role develops and improves client service strategies, leads initiatives to enhance client satisfaction and operational efficiency, ensures compliance with regulatory and company requirements, and collaborates across teams to resolve complex client issues.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• Typically 7–12 years of experience.
• Strong analytical and problem-solving skills, including the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Nice To Haves

• Advanced degree or professional certification.

Responsibilities

• Develop and implement client service strategies using in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by evaluating and improving service delivery processes.
• Maintain knowledge of industry standards and implement changes to ensure compliance with regulatory requirements and company policies.
• Collaborate with cross-functional teams to address client needs and resolve complex issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive