Vice President, Client Operations

BNY Mellon • Pittsburgh, PA

11d • $69,000 - $140,000

About The Position

BNY is seeking a Vice President, Client Operations to join its Structured Debt Client Platform team in Pittsburgh, Pennsylvania. The role develops and improves client service strategies, leads initiatives to enhance client satisfaction and operational efficiency, ensures compliance with regulatory and company requirements, and collaborates across teams to resolve complex client issues.

The position applies knowledge of client operations and industry best practices to improve service delivery, maintain awareness of industry standards, and address client needs. It requires strong analytical, problem-solving, communication, and relationship-building skills, along with proficiency in client service operations and a thorough understanding of industry regulations and standards.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• Typically 7–12 years of experience.
• Strong analytical and problem-solving skills, including the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Nice To Haves

• Advanced degree or professional certification.

Responsibilities

• Develop and implement client service strategies using in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues.

Benefits

• Competitive compensation and benefits, including wellbeing programs.
• Flexible global resources and tools.
• Paid leaves, including paid volunteer time.
• Potential eligibility for an annual discretionary incentive award.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans for themselves and eligible dependents.
• Eligible employees may receive paid time off, including vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior