Senior Technical Program Manager

Goodwill Central Texas•Austin, TX

11d

About The Position

Goodwill Central Texas is hiring experienced Senior Technical Program Managers to lead complex digital and technology initiatives from discovery through launch and post-launch evaluation. The role connects business stakeholders, technical teams, leadership, and external delivery partners to turn strategic priorities into actionable plans and measurable outcomes. Multiple hires may be aligned with Finance and Human Resources, Workforce Advancement, Marketing and Staffing, or Internal Technology portfolios, based on organizational needs and relevant experience. The position manages roadmaps, backlogs, priorities, dependencies, risks, and delivery reporting using Jira and Confluence. It coordinates work across business units, internal technical teams, vendor engineers, implementation partners, and other external resources. The role establishes appropriate governance and communication, facilitates technical and business decisions, monitors delivery performance, and uses reviews and delivery data to improve practices. It supervises Technical Program Manager position(s). This position is open to direct applicants only; third-party recruiters, agencies, and staffing firms will not be considered. Visa sponsorship is not available. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other information relevant to the position.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, Project Management, or a related field, or an equivalent combination of education and relevant experience.
10+ years of experience working on technology projects in a cross-functional environment.
Demonstrated experience leading complex technology initiatives through planning, execution, launch, and post-launch evaluation.
Experience working in Agile environments and facilitating planning, backlog refinement, prioritization, reviews, retrospectives, and release activities.
Hands-on experience using Jira and Confluence to manage roadmaps, backlogs, priorities, schedules, dependencies, risks, documentation, and delivery reporting.
Ability to connect business objectives and requirements with actionable plans for technical teams and facilitate decisions and communication between technical and nontechnical stakeholders.
Strong organizational, analytical, and problem-solving skills, including the ability to manage multiple initiatives, competing priorities, dependencies, and ambiguity.
Experience coordinating internal teams, business stakeholders, and external delivery partners while maintaining clear accountability for commitments and outcomes.

Nice To Haves

Experience supporting a business function or technology portfolio such as Finance, Human Resources, Payroll, Benefits, Workforce Services, Marketing, Staffing, or internal Technology.
Experience with relevant platforms such as ADP, Microsoft Dynamics 365 Finance and Operations, CaseWorthy, HubSpot, Microsoft SharePoint, enterprise data platforms, cybersecurity platforms, or comparable systems.
Experience planning and coordinating system implementations, enhancements, integrations, migrations, or process improvements across business and technology teams.
Experience working with implementation partners, consultants, or other external resources, including coordinating deliverables, releases, and vendor performance.
Project-management or Agile certification, such as PMP, Certified ScrumMaster, SAFe, PMI-ACP, PgMP, or an equivalent credential.

Responsibilities

Lead complex technology initiatives from intake and discovery through launch and post-launch evaluation.
Translate business strategies, product priorities, and technology roadmaps into delivery plans defining scope, milestones, dependencies, resource needs, release schedules, and success measures.
Own and maintain portfolio roadmaps, program backlogs, delivery priorities, dependencies, and release plans in Jira.
Partner with business owners, product owners, and technology leaders to prioritize work based on business value, urgency, risk, capacity, and technical dependencies.
Manage concurrent initiatives and resolve resource and stakeholder conflicts while addressing schedule, scope, budget, quality, and business outcomes.
Coordinate technology delivery across internal technical teams, business units, vendor-provided engineers, implementation partners, and other external resources.
Own technology scope, delivery plans, schedules, dependencies, and risks for initiatives with a material technology component.
Coordinate with business owners on business decisions, operational readiness, and other nontechnical deliverables affecting technology delivery, while those owners retain accountability for those activities.
Integrate vendor commitments and deliverables into roadmaps, backlogs, schedules, and status reporting; monitor performance and escalate concerns.
Provide stakeholders and leadership with updates on progress, risks, dependencies, decisions, and issues requiring resolution.
Develop sufficient understanding of systems, integrations, data flows, and technical constraints to coordinate delivery effectively.
Engage technical and business subject-matter experts to identify options, assess risks and constraints, and understand operational and business impacts.
Facilitate technical discussions and document and communicate recommendations, tradeoffs, decisions, and follow-up actions.
Work with technical teams to translate complex solutions into workstreams, milestones, dependencies, and deliverables.
Identify, assess, and communicate program risks, blockers, dependencies, resource conflicts, and scope changes; develop mitigation plans and facilitate escalation, decisions, and issue resolution.
Manage risks related to vendor capacity, technical dependencies, delivery commitments, access requirements, knowledge transfer, and transition planning.
Establish governance, reporting, and escalation practices; maintain decision logs, delivery reports, dashboards, and other program-health documentation.
Apply Agile, Scrum, Kanban, hybrid, or other suitable delivery approaches and facilitate activities such as planning, backlog refinement, stand-ups, reviews, retrospectives, and release planning.
Use Jira to manage backlogs, workflows, delivery status, dependencies, releases, and reporting, and Confluence to maintain requirements, decisions, governance materials, and shared program knowledge.
Define and monitor delivery performance measures, including program health, capacity, predictability, quality, and progress toward business outcomes.
Use delivery data, retrospectives, and post-launch reviews to identify root causes, capture lessons learned, and improve team workflows and delivery practices.
Perform other duties as assigned, consistent with training and qualifications.
Supervise Technical Program Manager position(s).