Senior Technical Program Manager

Microsoft•Redmond, WA

2d•$119,800 - $261,000

About The Position

Microsoft is hiring a Senior Technical Program Manager for its Threat Protection Security Research team, specifically the Threat Response team. The team leads Microsoft Security’s response to high-severity security incidents, coordinating research, engineering, threat intelligence, and communications teams to deliver validated, actionable protection guidance to customers quickly. In this role, you will act as Crisis Manager for complex incidents, improve incident response processes and tools, and help introduce AI and automation into response work. You will work independently, influence across teams, and help develop the capabilities of colleagues.

Requirements

Bachelor's degree and 5+ years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
3+ years of experience managing cross-functional and/or cross-team projects.
2+ years of experience in incident response, crisis management, or security operations.
Experience leading or coordinating responses to high-severity security or service incidents.
Hands-on experience building AI skills, agents, or automations to streamline operational workflows, such as triage, summarization, or drafting, and scaling them for team use.
Experience building and running post-incident review programs that drive measurable improvement.
Experience creating customer-facing security guidance, such as advisories, detection or hunting guidance, or mitigations.
Experience with threat intelligence, threat hunting, or security research workflows.

Responsibilities

Act as Crisis Manager for complex, high-severity security incidents with limited oversight; coordinate response teams, make timely priority decisions, and drive delivery of validated customer protection guidance.
Participate in an on-call rotation, including occasional after-hours and weekend coverage.
Use incident data, response trends, and post-incident findings to identify process and tooling gaps, establish improvement plans, and define program goals, priorities, success criteria, and performance metrics.
Build relationships across security research, engineering, threat intelligence, and communications teams to coordinate action during and after incidents.
Influence peers and partner teams using data and clear reasoning, and provide leadership with concise updates on incident status, impact, and next steps.
Coordinate and communicate end-to-end schedules across multiple workstreams; establish and monitor processes, manage dependencies and risks, hold stakeholders accountable, escalate appropriately, and correct course when needed.
Contribute to pilot and rollout plans aligned with team OKRs and KPIs.
Partner with engineering on incident response tooling and roadmap priorities.
Build AI skills and use AI and automation to streamline response work and scale effective approaches across the team, with human-in-the-loop validation.
Manage quality standards, validation gates, and publication guardrails to keep customer-facing guidance accurate, safe, and compliant.
Lead post-incident reviews, validate improvements against agreed targets, and drive changes to closure across teams.
Own incident response runbooks, playbooks, and documentation to improve supportability.
Advise partner teams and mentor newer Crisis Managers and program managers.