Senior Technical Program Manager

Manulife • Boston, MA

8d • Hybrid

About The Position

The Senior Technical Program Manager will drive complex technology initiatives supporting the New Business and Underwriting Platform. The role spans multiple initiatives and partners with engineering, architecture, product, operations, business teams, and external partners to manage delivery, anticipate risks, remove roadblocks, coordinate dependencies, and translate complex requirements into business and technology outcomes.

The position leads initiatives throughout the delivery lifecycle, from planning and mobilization through implementation and post-launch review. It establishes program scope, objectives, outcomes, milestones, governance, delivery plans, and success measures; ensures stakeholders have visibility into program health and trade-offs; and supports release, change-management, and operational-readiness activities. The role also uses delivery metrics and post-implementation reviews to improve predictability, execution, quality, and delivery practices.

This is an existing vacancy with John Hancock Life Insurance Company (U.S.A.), part of Manulife Financial Corporation. The role is based in Boston, Massachusetts, with a hybrid working arrangement. The expected salary range is $92,475 to $160,290 USD, with eligibility for incentive compensation tied to business and individual performance. Eligible employees may access customizable health, dental, mental health, vision, disability, life and AD&D, adoption/surrogacy, wellness, employee/family assistance, retirement savings, employer-matched global share ownership, financial education, paid time off, and statutory leave benefits.

Requirements

• 7 or more years of experience in technical program management, technical project management, technology delivery, or a comparable role.
• Strong insurance industry experience and a solid understanding of underwriting processes, systems, or technology.
• Demonstrated success leading complex, cross-functional technology initiatives from planning through implementation.
• Strong understanding of software delivery lifecycles, technical architecture, system integrations, and operational readiness.
• Experience managing multiple initiatives simultaneously while navigating scope, schedules, risks, issues, dependencies, and competing priorities.
• Excellent communication, coordination, facilitation, and documentation skills.
• Ability to communicate effectively with technical teams, business stakeholders, senior leaders, and external partners.
• Ability to translate complex technical information into clear plans, decisions, risks, and executive-level updates.
• Strong analytical, organizational, problem-solving, and decision-making capabilities.
• Ability to influence without direct authority, establish accountability, and drive progress in a highly matrixed environment.

Nice To Haves

• Deep knowledge of life insurance, new business, and underwriting workflows.
• Experience working on technology platforms that support underwriting or insurance operations.
• Demonstrated success coordinating initiatives involving multiple internal teams and external partners.
• A track record of identifying delivery risks early and bringing stakeholders together to resolve them.
• Ability to move comfortably between detailed technical conversations and broader business discussions.

Responsibilities

• Lead planning, prioritization, and execution of technology initiatives, enhancements, and regulatory changes across New Business and Underwriting workflows.
• Manage complex initiatives across the full delivery lifecycle, from planning and mobilization through implementation and post-launch review.
• Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures with business and technology stakeholders.
• Coordinate engineering, architecture, product, operations, security, risk, business, vendor, and external partner teams.
• Build and maintain integrated delivery plans covering milestones, dependencies, critical paths, resources, and commitments.
• Identify risks, issues, blockers, assumptions, and dependencies; drive mitigation and escalate decisions when needed.
• Act as an early escalation point and help teams resolve challenges before they affect broader delivery objectives.
• Facilitate planning sessions, status reviews, dependency discussions, and retrospectives, ensuring decisions, owners, actions, and target dates are clear.
• Partner with technical teams to understand solution architecture, integrations, implementation sequencing, operational readiness, and non-functional requirements.
• Manage scope, schedule, priority, and delivery approach changes through impact assessment and stakeholder alignment.
• Establish governance and reporting that provide leaders and stakeholders visibility into progress, program health, risks, and trade-offs.
• Track program performance and use delivery metrics and insights to improve predictability, execution, and quality.
• Coordinate implementation, release, change-management, and operational-readiness activities.
• Lead post-implementation reviews and contribute to continuous improvement of organizational delivery practices.

Benefits

• Eligible employees may receive health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits.
• Employee and family assistance plans.
• Retirement savings plans, including pension/401(k) plans.
• Global share ownership plan with employer matching contributions.
• Financial education and counseling resources.
• Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time annually in the U.S., or more where required by law.
• Statutory leaves of absence.
• Incentive compensation tied to business and individual performance for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed