Senior Technical Program Manager

Bidgely, Inc•Remote, CA

13d•$135,000 - $160,000•Remote

About The Position

Who We Are Bidgely (which means "electricity" in Hindi) is a Vertical AI company built for the utility industry, delivering appliance-level intelligence for every customer, grid asset, and hour of the year through our UtilityAI™ Platform. We're accelerating a clean energy future by giving utilities and their customers the ability to make smarter, data-driven energy decisions. Bidgely's platform is connected to 38M+ meters across 45+ utility deployments and is backed by over 20 patents. Our approach combines patented disaggregation science, generative AI for natural-language insight, and agentic AI for autonomous operations — giving utilities a level of individual-customer intelligence and grid insights that horizontal AI and legacy analytics platforms can't match. Bidgely has been named #7 in Applied AI on Fast Company's list of Most Innovative Companies in the World and recognized as a Utility Analytics Leader by Guidehouse. What We Do Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of utility data — such as energy consumption, demographics, and customer interactions — into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond. The same technology that powers Bidgely's customer suite also enables a set of powerful grid applications. From a distributed energy resources (DER) and grid edge perspective, Bidgely is accelerating utility innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, load forecasting, grid analytics, and rate designs. Bidgely's UtilityAI™ energy analytics platform provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services. How You Fit In The Senior Technical Program Manager (STPM) owns Bidgely's largest and most technically and commercially complex utility engagements, combining the roles of technical consultant, functional consultant, and project manager. The STPM also acts as a delivery and practice leader for the broader Customer Onboarding team. The STPM works closely with a dedicated delivery team on the technical build, with R&D and Product Management on platform direction, and with Systems Integrator partners on multi-party engagements — while owning the customer relationship, executive stakeholder management, and program outcomes. The STPM reports into the Director, Customer Onboarding and is part of Bidgely's Customer Onboarding team.

Requirements

7-11 years of software integration project experience at a SaaS company, or experience in a top-tier systems integration consulting firm and/or delivering enterprise solutions at a fast-paced start-up
Track record of successfully delivering complex, cross-functional implementations for large, high-touch enterprise customers, ideally with ACV of $500K+
Experience as the primary point of contact for enterprise customers, including designing and deploying solution architecture in a customer-facing role
Experience working with globally dispersed customers and teams
Experience with Agile software development methodologies and cloud-based B2B implementations
Comfortable creating and tracking project plans, risks, and status reports via Wrike, Smartsheets, Jira, or similar cloud project management tools
Strong analytical and problem-solving skills, with excellent written and verbal communication and the ability to translate complex technical issues for non-technical stakeholders
Demonstrated ability to mentor and develop less experienced team members
Highly organized, collaborative, and proactive, with a customer-first mentality

Nice To Haves

Working knowledge of SQL, Python, REST APIs, or data transformation tools, with a hands-on aptitude for applying them directly
Passion for or experience within the energy or energy efficiency sector
PMP certification

Responsibilities

Be the face of Bidgely for the customer during the implementation phase, owning the relationship, and being an advocate for them internally
Manage Bidgely's largest and most complex utility implementations end to end from Onboarding to Launch, leading cross-functional teams across Delivery, Engineering, Product, and Sales
Oversee project financials — including cost tracking, budget, and margin — for assigned engagements
Contribute to contract reviews for new deals and change orders
Represent the Onboarding team in sales presentations as needed
Develop and apply a deep understanding of energy markets and customer behaviors to help Bidgely customers take full advantage of the technology
Own the overall solution design and development for Bidgely's most complex utility customers, working with our global engineering team — including requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, and customer-facing technical issue resolution
Be the product expert who collaborates with utility customers to understand requirements, map them to product features, and finalize product customizations and changes
Manage project deliverables, ensuring on-time, high-quality delivery through a hands-on approach
Produce technical and product documents that clearly define customer requirements and solution design in collaboration with the customer's IT and business teams
Partner with Bidgely R&D and Product Management to design new platform functionality and implementation tooling, informed by patterns observed across the most complex customer implementations
Mentor and provide delivery and technical guidance to colleagues
Own executive-level customer relationships for high-visibility engagements
Develop proposals and statements of work for new and expanding engagements
Identify and help scope account expansion opportunities during delivery
Represent Customer Onboarding in quarterly business reviews (QBRs)
Work with Systems Integrator (SI) partners to plan and execute complex, multi-party implementations
Train Bidgely, SI, and customer teams on Bidgely's project methodology and product capabilities
Develop internal tools and processes that improve delivery quality and reduce implementation timelines
Support hiring and interviewing for the broader TPM team

Benefits

Medical, Dental, and Vision insurance from day one
HSA, FSA, and DCFSA plans
401(k) plan
Flexible paid time off
Annual wellness stipend
Annual professional development stipend
Paid parental leave
Mental health and wellness resources for you and your family
Employee Discounts: Preferred pricing on entertainment, technology, and insurance products
Mentorship: Access to mentorship from experienced industry leaders
Flexible Work Arrangements: Remote-friendly scheduling built around how you work best
Community Service Days: Paid time to volunteer for causes you care about