Senior Technical Program Manager

Mastercard•O'fallon, MO

10d•$96,000 - $163,000

About The Position

Mastercard is seeking a Senior Technical Program Manager for its Data & Analytics program to lead cross-functional delivery of Transaction Lookup Services (TLS). TLS provides scalable, high-performance access to transaction data supporting disputes, chargebacks, analytics, customer servicing, and payment ecosystem partners across global markets. The role coordinates complex technical initiatives across Engineering, Architecture, Data, Operations, Security, regional teams, and business stakeholders. The TPM brings structure to ambiguous work, manages dependencies and risks, and helps deliver reliable, secure, compliant transaction-data capabilities on schedule. The role involves planning and governing programs from definition through launch and operational readiness; aligning teams on scope, sequencing, ownership, and commitments; and communicating status, risks, decisions, and business impact to senior leaders and partners. It also includes investigating transaction-data patterns with SQL and analytical tools where appropriate, using AI-assisted tools to improve program work, and assessing AI opportunities in TLS workflows for measurable customer or operational value. The position requires practical knowledge of APIs, distributed systems, cloud platforms, and end-to-end data flows, along with strong technical program leadership. The successful candidate will work with technical leads and stakeholders on performance, availability, resiliency, security, compliance, data quality, and regionalization, and coordinate testing, release readiness, operational handoff, and post-launch follow-up. Mastercard states that the position is intended to be filled by 01/27/2027, or as soon as possible if that date has passed. The listed pay range for O'Fallon, Missouri is $96,000–$163,000 USD. Eligible full-time employees generally receive benefits including insurance, paid leave, paid holidays, 401(k) with company match, fitness reimbursement or access to on-site fitness facilities, and potential tuition reimbursement. The role may also be eligible for an annual bonus or commissions, depending on the role.

Requirements

Proven experience leading technical programs or complex cross-functional initiatives, preferably involving data platforms, APIs, data, or cloud products.
Demonstrated success coordinating large, interdependent technology deliveries across multiple teams and stakeholder groups.
Working knowledge of APIs, microservices, distributed systems, cloud platforms, and enterprise-scale data systems.
Understanding of payments, transaction processing, disputes, chargebacks, or financial services.
Experience mapping dependencies and data flows across source systems, processing pipelines, storage, services, and consuming applications.
Strong risk, issue, dependency, and change management skills, with the ability to bring clarity and momentum to ambiguous work.
Ability to engage engineers and architects on technical details while communicating plans, risks, and decisions clearly to business stakeholders.
Experience using AI-assisted tools to improve program management, analysis, collaboration, or operations.
Ability to assess AI opportunities pragmatically, considering customer value, operational impact, and responsible implementation.
Strong analytical and problem-solving skills.

Nice To Haves

Experience with data platforms, API products, data products, or cloud products.
Ability to use SQL or other tools to investigate data issues and validate outcomes is an advantage.

Responsibilities

Lead planning and delivery of complex, cross-functional TLS initiatives from definition through launch and operational readiness.
Develop integrated program plans, milestones, success measures, and delivery governance aligned with business objectives and product roadmaps.
Coordinate Engineering, Data, Architecture, Operations, Security, and regional teams to align scope, sequencing, ownership, and delivery commitments.
Identify and manage dependencies across upstream transaction sources, data transformations, storage, APIs, and downstream consumers.
Track risks, issues, assumptions, and decisions; drive timely resolution and escalate blockers with clear options and impact assessments.
Facilitate technical and business discussions to clarify requirements, surface tradeoffs, and maintain alignment as scope or priorities change.
Partner with technical leads to plan for performance, availability, resiliency, security, compliance, data quality, and regionalization.
Monitor progress against milestones and outcomes using delivery metrics and operational data to identify gaps and recommend corrective actions.
Coordinate testing, release readiness, launch communications, operational handoff, and post-launch follow-up.
Communicate program status, risks, dependencies, and business impact to senior leaders and cross-functional partners.
Use SQL and analytical tools, where appropriate, to investigate transaction-data patterns and issues, validate program outcomes, and support root-cause analysis.
Apply AI-assisted tools and emerging technologies to improve program planning, requirements analysis, reporting, and operational efficiency.
Evaluate opportunities to use AI in TLS and related transaction-data workflows, coordinating assessment and delivery where there is measurable customer or operational value.
Abide by Mastercard security policies and practices; ensure confidentiality and integrity of accessed information; report suspected security violations or breaches; and complete required security training.

Benefits

Medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days, prorated based on date of hire.
10 annual paid U.S. observed holidays.
401(k) with a best-in-class company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Eligibility for tuition reimbursement.
May be eligible for an annual bonus or commissions, depending on the role.