Senior Technical Program Manager - Enterprise Collaboration

Cynet Systems•Sunnyvale, CA

About The Position

The Senior Technical Program Manager will lead two enterprise-wide collaboration modernization programs: moving company-wide chat from Zoom Team Chat to Slack Enterprise and migrating content from Box to Microsoft SharePoint and OneDrive. Over the next 12–18 months, these programs will affect employees across functions and regions as well as external partners. The role owns the programs end to end, with emphasis on senior stakeholder alignment, coordination with Legal, Security, and Records Management, and organizational adoption. The program manager will plan and govern implementation and migration work, coordinate internal teams and external partners, manage rollout and cutover activities, and oversee post-launch support. The role also develops and executes a change strategy, builds a Champions Network, defines platform usage and governance standards, tracks adoption, and works with technical teams on solution design and migration risks.

Requirements

At least 7 years of program or project management experience.
Experience leading large, cross-functional technology initiatives affecting a broad employee population, such as ERP, infrastructure, end-user computing, or enterprise application rollouts.
Demonstrated experience leading change management and driving user adoption, not just technical delivery.
A track record of managing senior stakeholders, building governance structures, and influencing without direct authority.
Experience working with Legal, Security, or Compliance teams on technology programs with regulatory or data governance requirements.
Strong written and verbal communication skills, including the ability to tailor messages for executive and general employee audiences.
Comfort with ambiguity and the ability to learn new platforms quickly.
PMP, PgMP, or equivalent certification.

Nice To Haves

Experience with enterprise collaboration platforms such as Slack, Microsoft 365, SharePoint, Teams, Box, or Zoom.
Experience with content or data migrations, including permissions and records retention considerations.
Experience in a regulated industry such as medical devices, healthcare, life sciences, or financial services.
Familiarity with change management frameworks such as Prosci ADKAR.

Responsibilities

Own the end-to-end plan for the Slack implementation and Box-to-SharePoint migration, including scope, schedule, dependencies, risks, and budget.
Design phased rollouts and migration waves that balance business priorities, technical readiness, and organizational capacity for change.
Coordinate internal teams, vendors, and professional services partners, and hold them accountable to commitments.
Plan and manage coexistence periods, cutover, decommissioning of legacy platforms, and post-go-live hypercare.
Establish and run program governance, including a Steering Committee, decision log, and clear escalation paths.
Build working relationships with business leaders across functions and regions, and understand their workflows and constraints.
Partner with Legal, Information Security, Privacy, Records Management, and Compliance on retention, legal hold, eDiscovery, external sharing, and data handling requirements.
Prepare concise executive communications and status reporting, including candid risk assessments.
Navigate resistance and competing priorities with diplomacy, distinguishing valid constraints from preferences.
Develop and execute a change management strategy covering audience analysis, communications, training, and support.
Build and lead a Champions Network to drive peer-to-peer adoption and provide feedback to the program team.
Partner with Communications and Learning teams to deliver messaging and training tailored to different audiences, from executives to frontline employees.
Define guidance for how collaboration tools fit together, such as when to use Slack versus Microsoft Teams or SharePoint versus OneDrive.
Define and track adoption metrics, and adjust the approach based on data and user feedback.
Work with platform engineers and architects on solution design, including information architecture, permissions mapping, integrations, and identity and access requirements.
Understand migration tooling, data volumes, and content complexity sufficiently to identify risks and make informed trade-offs.
Drive platform governance standards, such as channel naming, app and integration approval, site provisioning, and guest access.