Technical Architect - Collaboration

Heartland Business Systems • Overland Park, KS

1d

About The Position

The Technical Architect develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for effective solutions. The Technical Architect leads engineering work on projects involving multiple technologies, partners with Project Managers and Practice Leads to deliver large projects on time and within budget, and communicates project status, timelines, hours, resources, and concerns. The position also contributes to collaboration standards and product selection, supports sales-team education, maintains relevant certifications, and develops technical and leadership capabilities.

Requirements

• At least 5 years of experience in a technical-related field.
• Bachelor’s degree or equivalent experience.
• CCNP certification or equivalent-level experience.
• Experience designing and implementing collaboration solutions using Cisco, Zoom, or Microsoft Teams Voice.
• Experience designing and implementing video solutions using Cisco, Zoom, or Microsoft Teams Voice.
• Advanced contact center experience with Cisco, Zoom, or Dynamics 365.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player attitude.
• Professional attitude and respectful demeanor.

Responsibilities

• Collaborate with Practice Leads to create and maintain documents and procedures.
• Work with Project Managers and Practice Leads to deliver large projects on time and within budget.
• Provide leadership and communicate success requirements to the Project Management Team; lead Engineers and ensure tasks are completed accurately and on time.
• Serve as Lead Engineer on projects involving multiple technologies.
• Provide daily project updates, when applicable, and proactively communicate timelines, hours, resources, and concerns to relevant parties.
• Coordinate collaboration between business units to deliver a strong customer experience.
• Communicate effectively and take a leadership role in team and customer meetings.
• Contribute to product selection and research, configuration standards, and best practices; educate sales teams on products and services.
• Work collaboratively across regional and virtual practices while maintaining a professional and respectful demeanor.
• Maintain current vendor- and industry-specific certifications and stay informed about new products and solutions.
• Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
• Develop technical expertise, project experience, leadership skills, and certifications in line with the Engineering skills matrix.
• Meet the annual billable-hour goal defined by HBS, which may change as the business evolves.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior