Technical Architect - Collaboration

Heartland Business Systems • West Des Moines, IA

1d

About The Position

The Technical Architect develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for effective solutions. The Technical Architect works with Practice Leads and Project Managers to deliver projects on time and within budget, leads engineering work across multiple technologies, and communicates project status, timelines, hours, resources, and concerns. The position also contributes to solution research and selection, configuration standards, sales-team education, proof-of-concept and trial implementations, and ongoing technical and professional development. The role requires maintaining current vendor and industry certifications and meeting the annual billable-hours goal defined by HBS.

Requirements

• At least 5 years of experience in a technical-related field.
• Bachelor’s degree or equivalent experience.
• CCNP certification or equivalent-level experience.
• Experience designing and implementing collaboration solutions using Cisco, Zoom, or Microsoft Teams Voice.
• Experience designing and implementing video solutions using Cisco, Zoom, or Microsoft Teams Voice.
• Advanced contact center experience with Cisco, Zoom, or Dynamics 365.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player attitude.
• Professional attitude and respectful demeanor.

Responsibilities

• Collaborate with Practice Leads to create and maintain documents and procedures.
• Execute large projects with Project Managers and Practice Leads, delivering on time and within budget.
• Provide leadership to the Project Management Team by articulating what is needed for project success and guiding other Engineers to complete tasks accurately and on time.
• Serve as Lead Engineer on projects involving multiple technologies.
• Provide daily project updates, when applicable, and proactively communicate timelines, hours, resources, and concerns to all parties.
• Coordinate collaboration between business units to provide a strong customer experience.
• Communicate effectively and take a leadership role in team and customer meetings.
• Contribute to product selection and research, configuration standards, and best practices; educate sales teams about products and services.
• Work collaboratively across regional and virtual practices while maintaining a professional and respectful demeanor.
• Maintain current vendor- and industry-specific certifications and stay informed about new products and solutions.
• Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
• Continue professional and technical development in accordance with the Engineering skills matrix, including project experience, leadership, certifications, and technical expertise.
• Meet the annual billable-hours goal defined by HBS.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior